Tp-8f723eaf in Birmingham is seeking a Team Leader to coach and mentor a UK banking customer service team. Hybrid role, permanent contract, 40 hours per week.
You will drive performance against quality and productivity targets, ensure compliance with client rules, foster a positive culture, and develop staff through coaching and regular reviews. Banking experience is desirable; strong communication and a customer-centric mindset are essential.
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Customer Service Team Lead | Hybrid (Birmingham) employer: Tp-8f723eaf
ScotRail is an excellent employer for those seeking a rewarding role in customer service, offering flexible shifts that cater to your lifestyle while you help guide customers through their railway journeys. With a strong emphasis on teamwork and exceptional service delivery, employees benefit from a supportive work culture and opportunities for personal growth within the company, making it a fulfilling place to develop your career.
