At a Glance
- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join a supportive team at NatWest in Belfast City Centre.
- Benefits: Enjoy savings on commuting, discounts, and access to wellbeing resources.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Perfect for balancing work and life while making a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- Save on commuting costs with only 2 days in the office each week after completing training.
- Cut down on daily expenses – less spent on travel, lunches, and workwear.
- Ideal for maintaining a work‑life balance while still being part of a team.
Start date: Various start dates from Aug 2026
Location: NatWest, Belfast City Centre
Shifts: Full time – 40 hrs per week, hours worked between 07:00 and 23:00
Probity requirements: Credit, criminal, sanctions and fraud checks; must provide employment and address history.
We offer part‑time positions; however, you must be available to complete full‑time training Monday to Friday, 9:00 am – 5:30 pm.
Part‑Time Working Pattern (20 hours per week)
- Monday: 09:30 – 13:45
- Tuesday: 09:30 – 13:45
- Thursday: 09:30 – 13:45
- Friday: 09:30 – 13:45
- Saturday: Off
- Sunday: 09:30 – 13:45
After successful completion of an assessment an interview via Teams will take place.
What you get from us:
- Perks at Work – savings discounts, free online classes.
- Savings discounts, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice.
- Critical illness cover – up to £10,000.
- Cycle to Work scheme.
- Holiday purchase scheme.
- Length of service awards.
- Monthly Inspire Awards – for the best of the best.
- Refer‑A‑Friend scheme – up to £1,200.
- Monthly wellbeing webinars.
- Dedicated employee experience progress – support throughout your journey.
You will provide proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need through company‑led training and time in grad bay. At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs. Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience. Take correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good outcomes.
Join us as a Customer Service Advisor. Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. Educate customers on the different ways they can do their banking and support them in choosing the options that work best for them. Comply with processes and procedures, providing each customer with a seamless experience.
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Key duties:
- Support the bank’s way of working to help as many customers as possible.
- Maintain relationships with colleagues to support customers and maintain awareness of wider business aims.
- Resolve complaints and errors quickly and ensure customer relationships are fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time‑management skills to meet performance measures and customer needs.
Doing things well is important – you always strive to improve your work. You enjoy working with others and are a team player. You can speak and write clearly and confidently. Emotionally intelligent – able to empathise, be kind and good with others. You are open to different ways of thinking and new ideas. Think logically when making decisions. Forward‑thinking mindset focused on resolving challenges. Take ownership, not afraid to take on new tasks, develop and be self‑driven. Excellent communication skills, both verbal and written. Background of working within a regulatory environment. Good technology skills – ability to use Microsoft Office.
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, age, disability, or protected veteran status.
Customer Service Advisor in Belfast employer: Tp-8f723eaf
Join NatWest in Belfast City Centre as a Customer Service Advisor, where we prioritise your work-life balance with flexible working arrangements and a supportive team environment. Enjoy a range of benefits including savings discounts, mental health support, and opportunities for personal growth through company-led training and development. With a focus on employee wellbeing and recognition, we strive to create a rewarding workplace that empowers you to excel in your role while making a positive impact on our customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tp-8f723eaf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tp-8f723eaf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tp-8f723eaf:Your cover letter is your chance to shine! Tell us why you want to work at Tp-8f723eaf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tp-8f723eaf!
How to prepare for a job interview at Tp-8f723eaf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
