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- Tasks: Provide first-line technical support and manage helpdesk tickets.
- Company: Join Tozers Solicitors LLP, a leading legal services provider with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days off, pension scheme, and wellbeing initiatives.
- Why this job: Enhance your IT skills while contributing to digital transformation in a dynamic environment.
- Qualifications: 3+ years in IT support and at least one IT-related qualification at A-Level or higher.
- Other info: Hybrid working available; apply by March 14, 2025.
The predicted salary is between 28800 - 43200 £ per year.
IT Support Technician Exeter (Hybrid Working Available) About Us With offices in Exeter, Teignmouth, and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team working from their Exeter office on a full-time, permanent basis. With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits – Competitive salary – 25 days' annual leave plus bank holidays – Pension scheme – Supportive team environment – Wellbeing initiatives This is a fantastic opportunity for an experienced IT support professional to join our well-established organisation. You will discover a culture that truly invests in its people, offering tailored training and development programmes designed to help you grow, excel, and reach your full potential. What’s more, you’ll work with cutting-edge IT systems, giving you the tools and technology to succeed, while contributing to our ongoing digital transformation. So, if you’re looking for a role where you can enhance your expertise and make a real impact within the IT industry, read on and apply today! The Role As an IT Support Technician, you will provide first-line technical support across our firm. Working within our IT Team, you’ll manage helpdesk tickets, troubleshoot issues, and oversee the evaluation and roll-out of new hardware and software, delivering training to ensure our team can effectively use our systems. About You To be considered as an IT Support Technician, you will need: – At least three years’ experience in IT support, service desk, or helpdesk roles – A strong interest and aptitude for IT – The ability to plan, organise, and analyse your own work – Excellent interpersonal and relationship-building skills – The ability to work independently and within a team – At least one IT-related qualification at A-Level (or equivalent) or higher The closing date for this role is 14th March 2025. Other organisations may call this role IT Service Desk Technician, IT Helpdesk Technician, IT Support Engineer, Technical Support Specialist, or 1st Line Support Engineer. Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to take the next step in your IT career as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
IT Support Technician employer: Tozers Solicitors
Contact Detail:
Tozers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with the specific IT systems and software that Tozers Solicitors LLP uses. Research their current technology stack and be prepared to discuss how your experience aligns with their needs during the interview.
✨Tip Number 2
Highlight your experience in managing helpdesk tickets and troubleshooting issues. Be ready to provide examples of how you've successfully resolved technical problems in previous roles, as this will demonstrate your hands-on expertise.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you’ve built relationships with colleagues or clients in past positions. This is crucial for a role that requires effective communication and teamwork.
✨Tip Number 4
Express your enthusiasm for ongoing learning and development. Since Tozers invests in training programs, mentioning your willingness to grow and adapt to new technologies will resonate well with the hiring team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Technician as described in the job listing. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customize your CV to emphasize your three years of experience in IT support, service desk, or helpdesk roles. Include specific examples of how you've successfully managed helpdesk tickets and troubleshot issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to work both independently and as part of a team. Mention your interpersonal skills and any relevant IT qualifications you hold.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Tozers Solicitors
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific IT support experiences, such as troubleshooting methods or software you’ve worked with, to demonstrate your capability.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past challenges you've faced in IT support and how you resolved them. This will showcase your analytical skills and ability to work under pressure.
✨Emphasize Teamwork and Communication
Since the role involves working within a team, be ready to discuss how you collaborate with others. Share instances where your interpersonal skills helped improve team dynamics or resolve conflicts.
✨Research the Company Culture
Understand Tozers Solicitors LLP's commitment to employee development and wellbeing initiatives. Mention how you align with their values and how you can contribute to their supportive environment.
