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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join Tozers Solicitors LLP, a leading legal services provider with a supportive team culture.
- Benefits: Enjoy competitive salary, 25 days annual leave, pension scheme, and wellbeing initiatives.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced legal environment.
- Qualifications: A Level IT qualification or equivalent and previous IT support experience preferred.
- Other info: Hybrid working options available after initial office-based training.
The predicted salary is between 30000 - 42000 £ per year.
Are you knowledgeable about IT and have the communication skills and enthusiasm to pass that on? If so, read on.
About Us
With offices in Exeter, Teignmouth, and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team, working from their Exeter office on a full-time, permanent basis, for 36.25 hours per week. With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally.
The Benefits
- Competitive salary
- 25 days' annual leave, plus bank holidays
- Pension scheme
- Supportive team environment
- Wellbeing initiatives
What you’ll be doing
Working in our IT Team, you will be providing first-line technical support, dealing with helpdesk tickets and troubleshooting issues. You will also assist with the roll-out of new hardware and software, provide end-user IT training and other tasks to help ensure the firm’s IT systems run smoothly. You will also provide support to the Head of IT with development projects, including management/administration of the firm’s in-house software and databases and evaluate and test new hardware and software products before they are rolled out.
What we’re looking for
We’re looking for someone who can work as part of a team and also tackle challenges independently. Previous experience in an IT Support role would be desirable, preferably in the legal sector.
What you’ll have
The work of the IT Team is fast-paced and, oftentimes, sensitive, so you will need to be able to prioritise your tasks and work efficiently and with accuracy at all times. You will also be methodical and be able to identify and troubleshoot problems. Communication skills are key to this role, and it’s important you are able to speak to people on a level they will understand to help them with IT problems. Previous IT support/service desk/helpdesk experience (at least 3 years) is essential.
It is essential that you can show us that you:
- Have a keen aptitude and interest in IT
- Have the ability to plan, organise and analyse your own work
- Can maintain effective personal relationships
- Can work within a team and independently
- Have at least one qualification in IT at A Level (or equiv.) or higher, such as:
- A Level IT or Computing
- BTEC Level 3 Diploma in IT, Computing or Technical Support
- BTEC HND or HNC Diploma in IT or Computing
Experience in:
- Microsoft Active Directory
- Microsoft Windows 11
- Windows Server 2019/2022
- Microsoft Exchange Online
- Microsoft Office 365
- Microsoft Teams
- Microsoft SharePoint
- Mimecast
It would be an advantage if you have:
- Previous experience working in a law firm
- Previous experience of SOS Connect legal software and BigHand digital dictation
- 1 year or more of experience working in an IT support role
And previous experience with:
- LAN/WAN Networking
- Citrix
- Sophos
- Mobile Device Management
We are open to considering applicants who meet the requirements of the role and who are looking for a hybrid working arrangement. Initially, you will be office-based in Exeter to help you familiarise yourself with the team, our work, and the support available to you.
What we have
We believe that our people are our most important asset, and are committed to supporting our teams, cultivating a healthy culture of challenge and expectation with support and care. We invest in our teams and our infrastructure to ensure that we attract and retain talented staff and are committed to giving all colleagues the opportunity to reach their full potential, with a real focus on training and development. Our values: high-quality work, healthy growth and happy teams are at the heart of everything we do.
Other organisations may call this role Helpdesk Technician, 1st Line Support Technician, 2nd Line Support Technician, IT Support Engineer, IT Support Analyst, IT Service Delivery Technician, Desktop Support Technician, or IT Technician.
The closing date for this role is the 10th February 2026.
Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you develop your career as an IT Support Technician with Tozers Solicitors, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
IT Support Technician in Exeter employer: Tozers Solicitors
Contact Detail:
Tozers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Tozers. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and communication techniques. Practice explaining complex IT concepts in simple terms, as you'll need to help non-techy folks understand their issues.
✨Tip Number 3
Show us your enthusiasm! During interviews, let your passion for IT shine through. Share examples of how you've tackled challenges in previous roles and how you can bring that energy to the Tozers team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you're genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace IT Support Technician in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in helpdesk support and any specific software or systems mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and enthusiasm for IT. Mention how your background aligns with the needs of Tozers Solicitors and why you’re excited about the opportunity.
Showcase Your Technical Skills: Be sure to list all your technical skills clearly, especially those related to Microsoft products and any experience with legal software. This will help us see that you have the right tools for the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tozers Solicitors
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Active Directory and Windows Server. Being able to discuss these confidently will show that you're not just familiar with them, but that you can also troubleshoot effectively.
✨Practice Your Communication Skills
Since communication is key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to solve common IT issues. This will help you demonstrate your ability to connect with non-technical staff during the actual interview.
✨Show Your Problem-Solving Skills
Prepare some examples of past experiences where you've successfully resolved IT issues. Think about the challenges you faced, the steps you took to solve them, and the outcome. This will help you illustrate your methodical approach and ability to work under pressure.
✨Familiarise Yourself with the Company Culture
Research Tozers Solicitors LLP and understand their values and work culture. Be ready to discuss how your personal values align with theirs. Showing that you’re a good fit for their team environment can set you apart from other candidates.
