Sales Executive in Kingston upon Thames

Work Schedule: Monday to Friday – 9am – 6pm (1 day off). Weekend availability: Saturday 9am – 6pm, Sunday 10am – 4pm (Sundays on rota basis).

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.

Does this sound like you?

• Highly skilled at discovering customers’ needs and following through with exciting solutions.
• A record of working within the automotive industry in a similar position.
• Enjoy working in a high-pressured environment, with a record of achieving challenging targets.
• Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information.
• Strong people and communication skills with the ability to quickly build rapport with our customers.
• Ability to take initiative and ownership of issues; with a can-do attitude.
• Ability to work independently as well as part of a team, offering help and support to others.

Duties:

• Listen and talk to customers, to uncover their needs and build trust and rapport.
• Be curious to learn and become ‘fluent’ in Toyota’s products and services in order to use knowledge appropriately in your sales conversations.
• Match customer to product and maximise opportunities through features and add-ons to suit.
• Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options.
• Encourage customers to experience the product through test drive.
• Ensure customer issues are resolved along the customer journey.
• Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries.
• Results-focused, strive for outstanding performance and a focus on solutions.
• Willingly learn and show an openness to change, new processes and new ideas in order to credibly respond to customers and qualify their expectations.
• Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales.
• Represent the Toyota brand and values, proudly serving as an ambassador for its network.

Personal Skills:

• Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility.
• Strong interest in automotive and agility to learn about new products.
• Results-focused.
• Strong people skills - approachable, a good listener and empathetic to customer needs.
• Extremely organised with great attention to detail.
• Customer and service-oriented, in a busy high-pressure environment.
• Analytical and quick thinking.
• A team player.

Experience and Qualifications:

• Full UK Driving Licence.
• Sales experience (not necessarily automotive) and the ability to work to pre-set targets.
• Experience of selling and discussing insurance related GP products under FCA authorisation is also advantageous.
• Good communication skills.
• Well-organised.
• Eligibility to work in the UK.

Benefits:

• Company vehicle.
• 30 days annual leave (including bank holidays), plus 1 day reward for full year attendance and increasing on tenure.
• Discounts on car purchases / repairs / parts.
• Car Leasing Scheme (after qualifying period).
• Ongoing training, both in-house and with the manufacturer.
• Eyecare Vouchers.
• Loyalty & Long Service Awards.
• Workplace Pension Scheme.
• Opportunity for career progression.

Brand: Toyota