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- Tasks: Delight customers with exceptional service and tailored vehicle handovers.
- Company: Join the dynamic Toyota team in a busy showroom environment.
- Benefits: Enjoy 30 days leave, health plans, discounts, and ongoing training.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Full UK driving licence, strong communication skills, and a customer-focused mindset.
- Other info: Great opportunities for personal growth and development in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for customer ‘enthusiasts’ to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to collect their new vehicle. Does this sound like you?
As a person, you are curious, creative, and enthusiastic. You have a customer-centric mindset, strong communication skills, and an emphatic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together for our customers. You may already have retail or hospitality experience or just love looking after customers.
Highlights of what you will do in your Job:
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team.
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle.
- Educate and inspire customers by answering their questions.
- Your communication is key and listening to customers helps you to build rapport and understand fully their complete requirements for all their mobility needs.
- Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to ALL our customers.
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery.
- Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner/mechanism that suits them, always ensuring a personal service.
Benefits:
- 30 days annual leave including bank holidays, increasing on tenure.
- Loyalty & Long Service Awards.
- Private Health Plan (Simply Health).
- Life Insurance (after qualifying period).
- Car Leasing Scheme (after qualifying period).
- Eyecare Vouchers.
- Discounts on car purchases/repairs/parts.
- Employee Assistance Programme.
- Ongoing training, both in-house and with the manufacturer.
Required:
- A full UK driving licence.
- Eligibility to work in the UK.
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions).
- Good level of general education At least GCSE English and Maths and ideally A Levels or equivalent qualification.
- IT skills, (MS Office including Word, PowerPoint, and Excel) and social media skills.
- Excellent customer service skills and likes to work with people, with a professional, courteous manner.
- Professional, have a smart personal appearance and have high standards of verbal and written communication.
- Strong, excellent communication skills and enjoys listening and engaging with other people.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude, but also a team player who is comfortable working with others to help and support them.
- Able to work independently.
- Able to multi-task and switch quickly between tasks using your strong organisational and prioritisation skills.
- Willingness to learn and develop and keep up to date with complex information.
Brand: Toyota
Customer Experience Specialist in Kingston upon Thames employer: Toyota
Contact Detail:
Toyota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research Toyota's values and customer service approach. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer service shine through. Share stories from your past experiences that highlight your customer-centric mindset.
✨Tip Number 4
Don’t forget to follow up! After any interview or meeting, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Experience Specialist in Kingston upon Thames
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for customer service shine through! Make sure to express your excitement about helping customers and how you can contribute to creating a fantastic experience for them.
Tailor Your Application: Take the time to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for, especially your communication and teamwork abilities.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Experience Specialist position.
How to prepare for a job interview at Toyota
✨Know the Company Inside Out
Before your interview, take some time to research Toyota and its customer service philosophy. Understand their values and how they prioritise customer experience. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Whether it’s in retail or hospitality, think about specific situations where your empathy and communication skills made a difference. This will demonstrate your ability to delight customers, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you can engage with the interviewer by nodding and responding appropriately. This not only reflects your strong communication skills but also your ability to understand customer needs, which is crucial for a Customer Experience Specialist.
✨Be Ready to Discuss Teamwork
Since teamwork is essential in this role, come prepared with examples of how you’ve successfully collaborated with others in previous jobs. Highlight your ability to maintain a trusting environment and how you contribute to achieving common goals. This will show that you’re not just a lone wolf but a team player who can help create a great atmosphere for both colleagues and customers.
