At a Glance
- Tasks: Engage with customers to explore refinancing options and enhance their experience.
- Company: Join a vibrant team at Toyota Financial Services, focused on customer satisfaction.
- Benefits: Enjoy hybrid working, generous leave, and access to attractive car schemes.
- Other info: Experience a supportive culture with personal development opportunities and fun team events.
- Why this job: Make a real impact by helping customers navigate their financial options.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an individual to join our Customer Solutions department, working initially in a twelve-month fixed term contract.
Why should you join our Customer Solutions team?
Customer Solutions is a vibrant and fun department, looking after all customers in the final 4 months of their PCP agreement.
Our specialist team have a goal to retain as many customers within the brand as possible, either through dealer referrals, or refinancing their GFV.
We also manage TFS's Staff, Friends & Family product, around 20-30 additional customers per month.
Sitting in the Sales & Marketing department, we are in a truly unique position as the only customer facing department in this area, giving us the opportunity to support on sales-focused pilots, and developing our processes to provide support to our Centre Network.
We are a supportive department, where we foster a learning and self-development culture and proactively encourage each other to continue bettering ourselves.
Duties
- Answering calls received from customers who are entering their end of agreement period, to arrange a refinance for them.
- Proactively making outbound calls to contact customers who are reaching the end of their existing agreement and exploring their available options.
- Providing customers with a tailored refinance quotation, checking the quotation is affordable and the best outcome for the customer.
- Liaise with third party dealerships to ensure customers’ expectations are met.
- Responsible for your own Staff, Friends & Family customers, ensuring the customer is given all relevant information and can evidence good customer outcomes were provided throughout the customer journey.
- Manage all referrals from internal staff members & TGB.
Experience you’ll gain
- In depth training modules to improve sales techniques.
- Gain a better understanding of the end of contract strategy.
- Working within a dynamic and fast-paced environment that encourages personal development and fosters growth.
- Supportive work relationship with management board and fellow team members.
Key Experience & Skills
Essential
- Strong written and verbal communication skills.
- Proficiencies in Microsoft Office, particularly Excel.
- Good time management and organisational skills.
Desirable
- Telephone/sales experience.
- Knowledge of finance products.
- Awareness of the Toyota/Lexus vehicle lineup.
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program
- Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e. g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
- Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.
We are committed to supporting disabled applicants throughout the recruitment process.
Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage.
Please ensure to add this information into your application.
When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
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Customer Solutions Executive employer: Toyota
Join our dynamic team at a leading Toyota dealership in Grantham, where we prioritise employee development and foster a collaborative work culture. With competitive salaries and a strong focus on customer satisfaction, we offer extensive training opportunities in the latest automotive technologies, ensuring you grow alongside the evolving industry. Experience the unique advantage of working in a supportive environment that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Toyota.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Toyota. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Solutions Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Toyota.
How to prepare for a job interview at Toyota
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Toyota's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Toyota offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
