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For Companies At a Glance
- Tasks: Guide customers through the sales process and ensure exceptional experiences.
- Company: Join Jemca, a leading Toyota dealership with a friendly team atmosphere.
- Benefits: Competitive salary, uncapped earnings, company car, and market-leading benefits.
- Why this job: Make a real impact by delivering outstanding customer service and growing your career.
- Qualifications: Experience in sales, a full UK driving licence, and a passion for customer service.
- Other info: Enjoy a fun work environment with opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Croydon dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional. You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.
What we need:
- Talk and listen to the customer to build rapport and accurately qualify their requirements.
- Demonstrate the most suitable options to the customer, encouraging them to experience the product.
- Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process.
- Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle.
- Personally, handover the vehicle and introduce the customer to the service team to secure future business.
- Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.
- Ensure that the Sales Process is followed in full.
- Build a relationship between yourself and the service team.
- Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales.
- Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales.
- Complete all administration required, accurately and on time.
- Deliver excellent service to everyone making sure their experience is memorable.
- Attend appointments booked by our Sales Enquiry Team.
Your Skills:
- Have previous experience as a Customer Consultant.
- Proven track record in sales within a Main Dealer environment.
- A full UK driving licence.
- Be a self-motivated and ambitious person who is willing to learn.
- Work efficiently under pressure and towards set targets.
- Deliver excellent customer service to every customer.
- Have experience working within a main dealer environment.
- Be sales driven and money motivated.
What we offer:
- Excellent basic salary.
- Realistic and uncapped OTE £50.
- Toyota specific training.
- Career progression all the way up to General Manager.
- Bonus scheme based on hitting sales targets.
- Additional bonus based on upselling and add-ons.
- Company car.
- Fun, friendly working environment.
- Market leading benefits including healthcare, pension, childcare and company lease scheme.
Customer Consultant in Croydon employer: Toyota
Contact Detail:
Toyota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Croydon
✨Tip Number 1
Get to know the company inside out! Research Jemca and their values, especially how they prioritise customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience as a Customer Consultant and how it aligns with Jemca's expectations. Highlight your sales achievements and how you've delivered exceptional customer service in the past.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on building rapport with everyone you meet. Remember, it's all about making connections and demonstrating that you can create memorable experiences for customers.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Consultant in Croydon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with customers just as much as they can sell.
Tailor Your Experience: Make sure to highlight your previous experience as a Customer Consultant or in sales within a main dealer environment. We love seeing how your skills match what we need, so be specific about your achievements and how they relate to the role.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your application easy to read by using bullet points or short paragraphs. This helps us quickly see why you’d be a great fit for our team at Jemca.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Jemca.
How to prepare for a job interview at Toyota
✨Know the Customer Journey
Familiarise yourself with the entire customer journey experience. Understand how to build rapport and qualify customer requirements effectively. This will show that you’re not just about making a sale, but genuinely care about enhancing the customer’s experience.
✨Showcase Your Sales Skills
Prepare examples of your previous sales successes, especially in a main dealer environment. Be ready to discuss how you maximised sales opportunities and met targets. This will demonstrate your capability and ambition to excel in the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by asking clarifying questions and reflecting on their points. This skill is crucial for a Customer Consultant, as it helps in understanding customer needs and building strong relationships.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with a team, be prepared to talk about your experiences collaborating with others. Highlight how you’ve built relationships with colleagues, particularly in a sales context, to ensure a seamless customer experience.