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- Tasks: Lead the showroom team, manage customer interactions, and drive sales success.
- Company: Join Toyota, a brand known for innovation and excellence in customer service.
- Benefits: Enjoy a company vehicle, 30 days leave, discounts, and health plans.
- Why this job: Be at the forefront of customer experience and make a real impact in sales.
- Qualifications: Previous managerial experience and excellent communication skills are essential.
- Other info: Great opportunities for career progression and ongoing training.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a driven Showroom Manager who will be responsible for managing the daily business of the showroom by providing a physical presence and managing all customer interaction; this role is an integral part of the customer experience. You will be supporting the Sales Manager in managing the sales environment, focusing on achieving and exceeding sales targets whilst maximising profit gained from each transaction. Managing every enquiry and maintaining the potential for repeat business by delivering the highest standards of customer satisfaction.
Your key responsibilities as a Showroom Manager will be:
- Conduct a daily review of enquiry activities to ensure that every opportunity is fully explored and a follow up strategy is in place for each potential opportunity; ensuring all enquiries are handled to the highest standards.
- Liaise with the General and Sales Manager to meet departmental targets.
- Manage the sales team, to ensure they achieve volume and margin targets.
- Support Sales Executives in structuring profitable deals and finance packages.
- Ensure the very best vehicle displays and forecourt areas.
- Manage the sales process and have an integral part within that with the customers.
- Control all aspects of the sales process from enquiry to handover.
- Ensure optimal stock levels of new and used vehicles on premises and in the pipeline.
- Have active involvement in daily briefings, keeping the Sales Manager and Team updated with the actions and activities of the department.
- Manage each customer enquiry from start to finish.
- Assist the Sales Manager to lead the team, scrutinising each enquiry and ensuring that there is a robust process followed to follow every opportunity and maintain the required level of prospect activity.
- Construct the customer deal, including the sale of finance solutions, value added products and service plans, thereby ensuring an efficient and profitable contribution to the Retailer.
- Assist the Team to identify customer needs, coaching them to use effective questioning and listening techniques.
Required Skills and Knowledge
- A full UK driving licence is essential.
- Excellent communication and negotiation skills.
- Target-driven, organised, and able to work in a fast-paced retail environment.
- Previous managerial experience.
- Proven track record within a retail environment.
- High levels of commitment to providing the best customer care.
- A positive and friendly attitude in the work environment.
- A professional approach with the ability to mentor others.
- Strong attention to detail and compliance.
- Strong understanding of finance products and compliance.
Benefits
- Company vehicle.
- 30 days annual leave (including bank holidays).
- Additional 1 day reward for full annual attendance.
- Loyalty-based holiday increases.
- Discounts on car purchases, repairs, and parts.
- Car Leasing Scheme (after qualifying period).
- Ongoing in-house and manufacturer training.
- Eyecare vouchers.
- Private health plan (Simply Health).
- Loyalty & Long Service Awards.
- Workplace Pension Scheme.
- Opportunities for career progression.
Brand: Toyota
Showroom Manager in Brentford employer: Toyota
Contact Detail:
Toyota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in Brentford
✨Tip Number 1
Get to know the company inside out! Research Toyota's values, products, and recent news. This way, when you walk into that showroom, you can chat confidently about what makes them tick and how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to showroom management. Think about your past experiences and how they align with the role. We want you to showcase your skills in customer interaction and sales management!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the position and keeps you fresh in their minds.
We think you need these skills to ace Showroom Manager in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Showroom Manager role. Highlight your previous managerial experience and any achievements in a retail environment that showcase your ability to meet sales targets and provide excellent customer care.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Use it to explain why you're the perfect fit for managing the showroom and how you can contribute to enhancing the customer experience.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication and negotiation skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Toyota
✨Know Your Showroom Inside Out
Before the interview, make sure you’re familiar with the showroom layout and the vehicles on display. This will help you speak confidently about how you would manage the space and enhance customer experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Highlight your ability to resolve issues and ensure satisfaction, as this role is all about delivering top-notch customer care.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you’ve met or exceeded targets. Think of specific strategies you used to close deals and how you can apply them in this new role.
✨Ask Insightful Questions
Prepare thoughtful questions about the showroom’s sales processes and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to achieving departmental targets.
