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- Tasks: Join us as an Apprentice Customer Service Advisor, assisting customers and learning on the job.
- Company: Be part of Toyota, the world's largest car company, known for innovation and excellence.
- Benefits: Earn from day one with a competitive salary, pension, and training opportunities.
- Why this job: Grow your career in a supportive environment while delivering top-notch customer service.
- Qualifications: GCSE Maths & English preferred; passion for learning and customer service is essential.
- Other info: Apply by 31st August to kickstart your journey with Toyota!
Social network you want to login/join with:
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Client:
Toyota
Location:
Tamworth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
70827fd3eb51
Job Views:
8
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
With over dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals, into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer\’s demands and, keep up to date with ever-evolving technology
The Apprentice Customer Service Retailer co-ordinates parts sales to ensure that customers are always able to have the parts they require when they need them. This involves using the company’s computer system to log stock movements and produce orders. Liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.
Duties will include:
- Using the company’s sophisticated computer system to log stock movements and produce orders
- Liaising with colleagues and customers.
- Developing skills to improve parts sales performance and dealing with enquiries from both trade and retail customers.
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver agains
Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standardsqualification.
About you
No formal qualifications are required but you must be literate and numerate. Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Parts Retailer and have a thirst for knowledge.
Desired skills & Qualities
You should be:
· Well organised
· Ability to deal with different types of customers
· Able to think logically
· Able to follow instructions
· Willing to study
· A team player
· Able to work in a busy, fast-moving environment
Training to be provided
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with highly skilled professionals.
Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training. All travel, and accommodation costs are covered by the employer.
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Apprentice Customer Service Advisor employer: Toyota
Contact Detail:
Toyota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm for the automotive industry during any interactions. Research Toyota's latest innovations, especially in hybrid technology, and be ready to discuss them. This will demonstrate your genuine interest and eagerness to learn.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and responding thoughtfully, as these are key traits that Toyota values in their customer service roles.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've demonstrated excellent customer service or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Network with current or former employees of Toyota, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Toyota is looking for in an Apprentice Customer Service Advisor. Highlight the key skills and attributes they value, such as communication skills, curiosity, and attention to detail.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any relevant experience, even if it's from school or volunteer work, that showcases your customer service abilities and eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work for Toyota specifically and how your personal qualities make you a great fit for their team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Toyota
✨Showcase Your Communication Skills
As an Apprentice Customer Service Advisor, excellent communication is key. Practice active listening and be prepared to demonstrate how you can engage with customers effectively during the interview.
✨Express Your Curiosity
Toyota values individuals who are eager to learn. Be ready to discuss your interest in customer service, new technologies, and how you stay updated on industry trends. This will show your enthusiasm for the role.
✨Demonstrate Confidence
A welcoming and engaging personality is crucial. Practice speaking clearly and confidently about your experiences and why you want to work at Toyota. Remember, first impressions matter!
✨Highlight Your Attention to Detail
In customer service, accuracy is vital. Prepare examples of how you've successfully followed processes or captured information accurately in previous roles or school projects. This will illustrate your ability to deliver excellent service.