At a Glance
- Tasks: Provide top-notch customer support and administration in a dynamic team.
- Company: Join Toyota, the world’s leading materials handling manufacturer.
- Benefits: Competitive salary, pension, free eye tests, and 24/7 support.
- Other info: Opportunities for career growth in a supportive and engaging environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and ability to manage time effectively.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.
About the role
The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day-to-day basis this is what you would be doing:
- Responding to a high volume of customer calls including breakdowns.
- High quality administration support to internal departments and customers.
- Respond efficiently to all customer enquiries.
- Update customer and supplier portals and monitor activity.
- Update activity reports as required.
- Provide quotations to customers as required.
- Support for your focus business area.
Your Profile
Here is a quick tick list for the other skills we are looking for:
- Excellent written and verbal communication skills.
- Excellent time management skills and ability to react quickly to requests.
- Ability to follow company health and safety procedures.
Our Offer
What we offer:
- Competitive salary.
- Attractive company pension.
- Company sick pay.
- Voluntary critical illness cover.
- Free eye tests.
- Free flu jabs.
- 24/7 Employee Assistance Programme.
- Benefits platform with instant discounts and offers.
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
More Information
Why choose Toyota:
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Contract type: Permanent
Job location: United Kingdom, Warrington
Customer Support Advisor / Administrator in Warrington employer: Toyota Material Handling
At Toyota Material Handling, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an attractive pension scheme and access to a 24/7 Employee Assistance Programme. Our Warrington location fosters a supportive work culture where team members are encouraged to grow and develop their skills through industry-leading training, ensuring that every employee feels valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor / Administrator in Warrington
✨Tip Number 1
Get to know the company! Research Toyota Material Handling and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to respond to customer calls efficiently. Role-play with a friend or family member to get comfortable with handling different types of customer inquiries.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Engaging with the company shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Support Advisor / Administrator in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Customer Support Advisor role. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, take your time crafting a clear and concise cover letter. Let us see your personality shine through while keeping it professional!
Be Specific About Your Experience:When detailing your previous roles, focus on specific examples that demonstrate your ability to handle customer enquiries and provide administrative support. We love seeing real-life applications of your skills!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Toyota Material Handling
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities, such as responding to customer calls and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about situations where you resolved customer issues or collaborated with colleagues, and be ready to share these stories during the interview.
✨Demonstrate Time Management Abilities
The ability to manage time effectively is essential for a Customer Support Advisor. Be prepared to discuss how you prioritise tasks and handle multiple requests simultaneously. You could even mention specific tools or techniques you use to stay organised and efficient.
✨Emphasise Your Adaptability
In a fast-paced environment like customer support, being able to react quickly to requests is vital. Share examples of how you've adapted to changing circumstances or handled unexpected challenges in previous roles. This will show that you're ready to thrive in a dynamic setting.
