At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in short-term rentals.
- Company: Join Toyota, the world’s leading materials handling manufacturer with a supportive culture.
- Benefits: Enjoy competitive salary, commission, company vehicle, and extensive training opportunities.
- Other info: Opportunities for career progression and personal development in a vibrant work environment.
- Why this job: Make a real impact by leading a high-performing team and driving business growth.
- Qualifications: Proven leadership skills, strong customer service expertise, and excellent organisational abilities.
The predicted salary is between 40500 - 49500 £ per year.
We're looking for a Rental Customer Service Team Leader to lead our Short Term Rental team, ensuring exceptional service delivery while supporting business growth and customer satisfaction.
What You'll Be Doing:
- Leading and developing a customer service team while ensuring the smooth operation of our Short Term Rental services.
- Managing all incoming Short Term Rental enquiries and requests.
- Processing rental orders accurately using established systems and procedures.
- Managing credits, invoicing and administrative processes to maintain excellent financial control.
- Working closely with internal stakeholders to ensure accurate fleet planning and utilisation.
- Monitoring rental fleet performance, pricing and utilisation, identifying opportunities to maximise profitability.
- Supporting the development of new rental business opportunities and market growth.
- Ensuring customer issues, fleet damage and field-based concerns are managed effectively and in line with company policy.
- Overseeing the administration of demo and trial fleets and ensuring off-hired units are collected promptly.
- Driving achievement of operational KPIs and maintaining a customer-first culture across the team.
Your Profile:
We're looking for an inspiring leader who combines strong customer service expertise with excellent organisational and communication skills. You'll ideally have:
- Proven leadership capability with the ability to motivate, develop and support a high-performing team.
- Strong interpersonal and relationship-building skills.
- Excellent organisational, planning and self-management abilities.
- A customer-first mindset with high levels of integrity, empathy and accountability.
- Experience working with invoicing, credits, customer queries and financial administration.
- Good knowledge of customer relationship management principles.
- Strong Microsoft Office skills.
- A collaborative approach and the ability to work effectively with multiple stakeholders.
Our Offer:
What we offer:
- Competitive salary and commission
- Attractive company pension
- Company vehicle
- Fuel card
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota?
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Contract type: Permanent
Job location: United Kingdom, Leicester
Rental Customer Service - Team Leader in Leicester employer: Toyota Material Handling
Toyota Material Handling is an exceptional employer, offering a competitive salary and attractive benefits such as a company pension, full tool kit, and comprehensive training to ensure your success as a Forklift Service Engineer. With a strong focus on employee growth and a supportive work culture that values continuous improvement, you will thrive in an environment where your contributions are recognised and rewarded, all while working in the vibrant city of Birmingham.
