At a Glance
- Tasks: Assist customers with rental enquiries and manage equipment logistics.
- Company: Join Toyota, the world’s leading materials handling manufacturer.
- Benefits: Competitive salary, pension, discounts, and comprehensive training.
- Other info: Opportunities for career progression and skill development.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Rental Customer Service Coordinator to work within our Short-Term Hire Team to process all enquiries related to short term hire of forklift trucks and materials handling equipment.
About the role
The role involves providing administration and technical support for the short-term rental department. On a day-to-day basis this is what you would be doing:
- Process incoming calls and requests for rental equipment
- Provide quotations for equipment
- Arrange delivery and collection of equipment from customers
- Actively research and identify potential new customers
Your Profile
We are looking for somebody who has experience in administration or customer service roles. Here is a quick tick list for the other skills we are looking for:
- Proven customer service skills
- Excellent written and verbal communication skills
- Excellent time management skills and ability to react quickly to requests
- Excellent Microsoft Office skills
- Ability to follow company health and safety procedures
Our Offer
What we offer:
- Competitive salary
- Attractive company pension
- Full tool kit (if applicable)
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
More Information
Why choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Contract type: Permanent
Job location: United Kingdom, Leicester
Rental Customer Service Co-Ordinator in Leicester employer: Toyota Material Handling
At Toyota Material Handling, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes a company pension, sick pay, and access to an Employee Assistance Programme. Our work culture is built on continuous improvement and employee engagement, providing ample opportunities for career progression and skill development in a supportive environment. Located in Leicester, we are committed to fostering a safe and fulfilling workplace where every team member can thrive and contribute to our mission of delivering top-quality service in the materials handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Service Co-Ordinator in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the rental or customer service industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Toyota and their values. Understand their commitment to quality service and safety. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of a Rental Customer Service Co-Ordinator. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Toyota Material Handling.
We think you need these skills to ace Rental Customer Service Co-Ordinator in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rental Customer Service Coordinator role. Highlight your experience in administration and customer service, and don’t forget to mention your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've provided great customer service or managed time effectively in previous roles.
Show Off Your Tech Skills:Since the job requires excellent Microsoft Office skills, make sure to mention any relevant software experience in your application. If you’ve used specific tools or systems, give us the details!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll get your application directly into our system!
How to prepare for a job interview at Toyota Material Handling
✨Know Your Stuff
Before the interview, make sure you understand the basics of short-term hire processes and the types of equipment you'll be dealing with. Brush up on your knowledge of forklift trucks and materials handling equipment so you can speak confidently about them.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you handled difficult customers or went above and beyond to meet their needs. This will demonstrate your ability to thrive in a customer-focused role.
✨Practice Your Communication
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence.
✨Time Management is Key
Be ready to discuss how you manage your time effectively, especially when juggling multiple requests. Think of examples where you prioritised tasks or met tight deadlines, as this will show that you can handle the fast-paced environment of the rental department.
