We are looking for a Service Team Manager to lead and support a team of technicians to provide industry leading frontline customer service.
Want to apply Read all the information about this position below, then hit the apply button.
About the role:
Leading, coaching and developing a team of Service Technicians to drive performance, engagement and customer satisfaction.
Managing and strengthening customer relationships within your regional area, ensuring a consistently high standard of service is delivered.
Supporting field operations by undertaking technician duties when required, providing hands-on assistance during periods of peak demand or operational need.
Monitoring team performance, workload planning and resource allocation to ensure service targets and customer expectations are met.
Promoting a culture of safety, continuous improvement and technical excellence across the team.
Working collaboratively with internal departments to resolve customer issues and support business objectives.
We are looking for someone who has knowledge of service operations and providing excellent customer service.
Here is a quick tick list for the other skills we are looking for:
Strong leadership, coaching and team development skills.
Excellent communication and relationship-building abilities.
Effective self-management and personal accountability.
Strong organisational and time management skills.
Technical understanding of service operations and customer support environments.
Our Offer:
Competitive salary and commission scheme
Attractive company pension with a generous employer contribution
Company vehicle and fuel card
Company sick pay
Voluntary critical illness cover
Free eye tests and annual flu vaccinations
24/7 Employee Assistance Programme
Employee benefits platform with discounts and savingsYou'll receive industry-leading training and ongoing support to help you succeed, along with excellent opportunities for career progression within Toyota Material Handling.
Why choose Toyota?
Toyota Material Handling is the world's leading manufacturer of material handling equipment, providing innovative solutions and expert support across the UK.
Our people are at the heart of our success. We foster a culture of continuous improvement, encouraging employees to develop their skills, share ideas and make a real impact. We are committed to creating a safe, inclusive and supportive environment where everyone feels valued and empowered to reach their full potential.
Toyota Material Handling UK is proud to be an equal opportunities employer.
We carefully review every application we receive. xiskglj Due to the high volume of applications, only candidates selected for interview will be contacted.
Service Team Manager in Thorpe Hamlet employer: TOYOTA MATERIAL HANDLING UK
Toyota Material Handling UK is an exceptional employer, offering a dynamic work environment where innovation meets dedication. With a strong focus on employee growth through industry-leading training and career progression opportunities, our team enjoys competitive salaries, comprehensive benefits including a company vehicle and pension, and a culture that values effective communication and proactive problem-solving. Join us in a role that not only supports your professional development but also contributes to customer satisfaction in a thriving industry.
Contact Details:
TOYOTA MATERIAL HANDLING UK Recruitment Team
