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For Companies At a Glance
- Tasks: Support customers with rental enquiries and manage equipment logistics daily.
- Company: Join Toyota, the world's leading materials handling equipment manufacturer.
- Benefits: Enjoy competitive pay, pension plans, free health checks, and discounts.
- Why this job: Be part of a supportive culture focused on growth and quality service.
- Qualifications: Experience in customer service or administration is essential.
- Other info: Receive top-notch training and career advancement opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Rental Customer Service Coordinator to work within our Short-Term Hire Team to process all enquiries related to short term hire of forklift trucks and materials handling equipment.
About the role
The role involves providing administration and technical support for the short-term rental department. On a day-to-day basis this is what you would be doing:
- Process incoming calls and requests for rental equipment
- Provide quotations for equipment
- Arrange delivery and collection of equipment from customers
- Actively research and identify potential new customers
We are looking for somebody who has experience in administration or customer service roles. Here is a quick tick list for the other skills we are looking for:
- Proven customer service skills
- Excellent written and verbal communication skills
- Excellent time management skills and ability to react quickly to requests
- Excellent Microsoft Office skills
- Ability to follow company health and safety procedures
What we offer
- Competitive salary
- Attractive company pension
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota
Toyota Material Handling is the world's number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Rental Support Co-Ordinator employer: TOYOTA MATERIAL HANDLING UK
Contact Detail:
TOYOTA MATERIAL HANDLING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Support Co-Ordinator
✨Tip Number 1
Familiarise yourself with the rental equipment and services offered by Toyota Material Handling. Understanding the specifics of forklift trucks and materials handling equipment will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customers or urgent requests, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Showcase your time management skills by preparing examples of how you've successfully prioritised tasks in previous roles. Being able to react quickly to requests is crucial, so be ready to discuss how you manage your workload efficiently.
✨Tip Number 4
Research Toyota's company culture and values. Understanding their commitment to employee development and safety can help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Rental Support Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise skills like communication, time management, and proficiency in Microsoft Office, as these are key for the Rental Support Co-Ordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the responsibilities of processing enquiries and providing quotations for rental equipment.
Highlight Customer Service Skills: In both your CV and cover letter, provide concrete examples of your proven customer service skills. Discuss situations where you successfully handled customer requests or resolved issues, demonstrating your ability to react quickly and effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. This reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at TOYOTA MATERIAL HANDLING UK
✨Showcase Your Customer Service Skills
Since the role requires proven customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Technical Knowledge
Familiarise yourself with the types of equipment you'll be dealing with, such as forklift trucks and materials handling equipment. Being able to discuss technical aspects confidently will show that you're serious about the role and can provide valuable support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and time management skills. Think of scenarios where you had to react quickly to requests or manage multiple tasks simultaneously, and be ready to explain how you handled them.
✨Research the Company Culture
Understanding Toyota's commitment to employee development and a safe working environment can help you align your answers with their values. Be ready to discuss how you can contribute to their culture of continuous improvement and high-quality service.
