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For Companies At a Glance
- Tasks: Provide top-notch customer support and handle enquiries efficiently.
- Company: Join Toyota, the world’s leading materials handling equipment manufacturer.
- Benefits: Enjoy competitive salary, attractive pension, and health perks.
- Other info: Receive industry-leading training and career progression opportunities.
- Why this job: Be part of a team that values your growth and well-being.
- Qualifications: Strong communication skills and quick response abilities required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.
Responsibilities
- Responding to a high volume of customer calls including breakdowns.
- High quality administration support to internal departments and customers.
- Respond efficiently to all customer enquiries.
- Update customer and supplier portals and monitor activity.
- Update activity reports as required.
- Provide quotations to customers as required.
- Support for your focus business area.
Qualifications
- Excellent written and verbal communication skills.
- Excellent time management skills and ability to react quickly to requests.
- Ability to follow company health and safety procedures.
What We Offer
- Competitive salary
- Attractive company pension
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Customer Support Advisor / Administrator employer: TOYOTA MATERIAL HANDLING UK
Contact Detail:
TOYOTA MATERIAL HANDLING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor / Administrator
✨Tip Number 1
Get to know the company! Research Toyota Material Handling and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves responding to customer calls, it’s crucial to be clear and confident. Try mock interviews with friends or family to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your time management skills! Be ready to discuss how you handle multiple tasks and prioritise effectively. Think of examples from past experiences where you successfully juggled responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Support Advisor / Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Customer Support Advisor role. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills: Since excellent written communication is key, take the time to proofread your application. Clear and concise writing will help us see that you can handle customer enquiries effectively.
Highlight Relevant Experience: If you've got experience in customer support or administration, make it shine! Share specific examples of how you've responded to customer needs or managed tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at TOYOTA MATERIAL HANDLING UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to jump in.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You could even role-play with a friend or family member to simulate customer interactions. This will help you feel more confident during the actual interview.
✨Show Your Time Management Skills
Be prepared to discuss how you manage your time effectively, especially when dealing with high volumes of calls. Think of examples from your past experiences where you successfully prioritised tasks and met deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.