At a Glance
- Tasks: Provide top-notch customer support and administration in a dynamic team.
- Company: Join Toyota, the world’s leading materials handling manufacturer.
- Benefits: Competitive salary, pension, free eye tests, and 24/7 support.
- Other info: Enjoy a supportive culture with opportunities for career growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and ability to manage time effectively.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for a temporary Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.
About The Role
The role involves providing first line support for customers within our sales and service operations.
Customer Support Advisors will provide overall support but will have a focus on one of our key business areas.
On a day-to-day basis this is what you would be doing
- Responding to a high volume of customer calls including breakdowns.
- High quality administration support to internal departments and customers
- Respond efficiently to all customer enquires
- Update customer and supplier portals and monitor activity
- Update activity reports as required
- Provide quotations to customers as required
- Support for your focus business area
Here is a quick tick list for the other skills we are looking for
- Excellent written and verbal communication skills
- Excellent time management skills and ability to react quickly to requests
- Ability to follow company health and safety procedures
What We Offer
- Competitive salary
- Attractive company pension
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job.
Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.
We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers.
We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy.
We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.
Toyota Material Handling UK is an equal opportunities employer.
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Customer Support Advisor / Administrator employer: Toyota Material Handling Logistics Solutions AB
Toyota Material Handling is an exceptional employer, offering a competitive salary and commission structure alongside a comprehensive benefits package that includes an attractive pension scheme and a company vehicle. Our work culture prioritises continuous improvement and employee satisfaction, providing ample opportunities for career progression and skill development in the thriving West Midlands region, where you can be part of the world's leading materials handling provider.
Contact Details:
Toyota Material Handling Logistics Solutions AB Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor / Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Toyota Material Handling Logistics Solutions AB.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Toyota Material Handling Logistics Solutions AB. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor / Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Toyota Material Handling Logistics Solutions AB.
How to prepare for a job interview at Toyota Material Handling Logistics Solutions AB
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Toyota Material Handling Logistics Solutions AB's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Toyota Material Handling Logistics Solutions AB offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
