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For Companies At a Glance
- Tasks: Engage customers through calls and online chats, generating leads for our sales team.
- Company: Join Toyota Material Handling, the leading manufacturer in materials handling equipment.
- Benefits: Enjoy a competitive salary, commission, attractive pension, and various health perks.
- Why this job: Be part of a supportive culture that values your growth and customer engagement skills.
- Qualifications: Confident communicator with a passion for customer service; telemarketing experience is a plus.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Engagement Advisor to work as part of our marketing team in our Castleford centre. This role includes traditional telemarketing phone conversations and responding to digital (email / online) contacts with customers and new prospects. This role comes with a competitive salary, commission for leads, an attractive company pension, and the opportunity to work for a great company.
About the role
The role involves contacting companies and responding to enquiries via phone, email and online. On a day-to-day basis this is what you would be doing:
- Calling customers and prospects to gain information about their forklift fleet and generate appointments for our sales teams (outbound calls)
- Respond to all calls and e-commerce (Digital) transactions (inbound)
- Respond to online web chats - providing the customer with a quick response and information
- Work on dedicated marketing campaign leads and appointment generation
- Promote the company’s products and culture
We are looking for somebody who is a confident communicator and passionate about engaging with customers. Experience working in a customer service or traditional telemarketing environment would be beneficial.
Here is a quick tick list for the other skills we are looking for:
- Desire to meet and exceed KPI’s
- Strong organisational and planning skills
What we offer
- Attractive company pension
- Commission
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
Why choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully; however, due to the high volume of applications we receive, regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Telemarketing Advisor employer: Toyota Material Handling Europe
Contact Detail:
Toyota Material Handling Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telemarketing Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Toyota Material Handling. Understanding their forklift fleet and how it benefits customers will help you engage more effectively during your calls.
✨Tip Number 2
Practice your communication skills, especially in a telemarketing context. Role-playing with a friend or family member can help you become more confident and articulate when speaking to potential customers.
✨Tip Number 3
Research common objections in telemarketing and prepare responses. Being ready to address concerns will demonstrate your expertise and commitment to customer satisfaction.
✨Tip Number 4
Network with current or former employees of Toyota Material Handling on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Telemarketing Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telemarketing or customer service. Use specific examples that demonstrate your communication skills and ability to engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement. Mention why you are interested in the role at Toyota Material Handling and how your skills align with their requirements.
Highlight Key Skills: In your application, emphasise your organisational skills and your desire to meet and exceed KPIs. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Toyota Material Handling Europe
✨Know the Company
Before your interview, take some time to research Toyota Material Handling. Understand their products, culture, and values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Telemarketing Advisor, strong communication is key. Practice speaking clearly and confidently. You might even want to rehearse common telemarketing scenarios or questions with a friend to get comfortable.
✨Prepare for Role-Specific Questions
Expect questions related to customer engagement and telemarketing. Be ready to discuss your previous experience in customer service or telemarketing, and how you’ve successfully met KPIs in the past.
✨Show Enthusiasm for Customer Engagement
Demonstrate your passion for engaging with customers during the interview. Share examples of how you've gone above and beyond to assist customers, as this aligns with the company's commitment to high-quality service.
