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For Companies At a Glance
- Tasks: Provide top-notch customer support and administration in a dynamic team.
- Company: Join Toyota, the world’s leading materials handling equipment manufacturer.
- Benefits: Competitive salary, pension, free eye tests, and 24/7 support.
- Other info: Enjoy a supportive culture with opportunities for career growth.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and ability to manage time effectively.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.
Responsibilities
- Responding to a high volume of customer calls including breakdowns.
- High quality administration support to internal departments and customers.
- Respond efficiently to all customer enquiries.
- Update customer and supplier portals and monitor activity.
- Update activity reports as required.
- Provide quotations to customers as required.
- Support for your focus business area.
Qualifications
- Excellent written and verbal communication skills.
- Excellent time management skills and ability to react quickly to requests.
- Ability to follow company health and safety procedures.
What We Offer
- Competitive salary
- Attractive company pension
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Customer Support Advisor / Administrator in London employer: Toyota Material Handling Europe
Contact Detail:
Toyota Material Handling Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor / Administrator in London
✨Tip Number 1
Make sure you know the company inside out! Research Toyota Material Handling and understand their values, products, and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to respond to customer calls efficiently. Try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Be ready to showcase your time management skills! Think of examples from your past experiences where you successfully managed multiple tasks or responded quickly to requests. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team at Toyota.
We think you need these skills to ace Customer Support Advisor / Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Customer Support Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects that. Use clear language and a friendly tone to demonstrate your ability to connect with customers.
Highlight Your Time Management Skills: We love candidates who can juggle multiple tasks efficiently! Share examples of how you've managed your time in previous roles or situations to show us you're up for the challenge.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Toyota Material Handling Europe
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to jump in.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those related to communication skills and time management. You could even role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Showcase Your Skills
Be prepared to give examples of how you've successfully managed customer enquiries or administrative tasks in the past. Highlight your ability to react quickly and efficiently, as this is crucial for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture and training opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.