At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join Toyota, the world’s leading materials handling equipment manufacturer.
- Benefits: Enjoy competitive salary, company vehicle, pension, and health perks.
- Other info: Opportunities for career growth and industry-leading training await you.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
We're looking for a Rental Customer Service Team Leader to lead our Short Term Rental team, ensuring exceptional service delivery while supporting business growth and customer satisfaction.
What You'll Be Doing
As the Rental Customer Service Team Leader, you'll be responsible for leading and developing a customer service team while ensuring the smooth operation of our Short Term Rental services.
Key responsibilities include
- Leading, coaching and developing team members through regular reviews, performance conversations and team meetings.
- Managing all incoming Short Term Rental enquiries and requests.
- Processing rental orders accurately using established systems and procedures.
- Managing credits, invoicing and administrative processes to maintain excellent financial control.
- Working closely with internal stakeholders to ensure accurate fleet planning and utilisation.
- Monitoring rental fleet performance, pricing and utilisation, identifying opportunities to maximise profitability.
- Supporting the development of new rental business opportunities and market growth.
- Ensuring customer issues, fleet damage and field-based concerns are managed effectively and in line with company policy.
- Overseeing the administration of demo and trial fleets and ensuring off-hired units are collected promptly.
- Driving achievement of operational KPIs and maintaining a customer-first culture across the team.
We're looking for an inspiring leader who combines strong customer service expertise with excellent organisational and communication skills.
You’ll ideally have
- Proven leadership capability with the ability to motivate, develop and support a high-performing team.
- Strong interpersonal and relationship-building skills.
- Excellent organisational, planning and self-management abilities.
- A customer-first mindset with high levels of integrity, empathy and accountability.
- Experience working with invoicing, credits, customer queries and financial administration.
- Good knowledge of customer relationship management principles.
- Strong Microsoft Office skills.
- A collaborative approach and the ability to work effectively with multiple stakeholders.
What we offer
- Competitive salary and commission
- Attractive company pension
- Company vehicle
- Fuel card
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offer
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job.
Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota?
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.
We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers.
We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy.
We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.
Toyota Material Handling UK is an equal opportunities employer.
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Rental Customer Service - Team Leader in Leicester employer: Toyota Material Handling Europe
Toyota Material Handling Europe in Bristol is an exceptional employer, offering a unique apprenticeship programme that blends practical experience with academic learning. With a strong focus on employee development, you will have the opportunity to gain industry-recognised qualifications while working alongside skilled engineers in a supportive and collaborative environment. The company fosters a culture of growth and innovation, making it an ideal place for those passionate about mechanics and engineering to thrive.
Contact Details:
Toyota Material Handling Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Service - Team Leader in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Toyota Material Handling Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Toyota Material Handling Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Customer Service - Team Leader in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Toyota Material Handling Europe:Your cover letter is your chance to shine! Tell us why you want to work at Toyota Material Handling Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Toyota Material Handling Europe!
How to prepare for a job interview at Toyota Material Handling Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
