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For Companies At a Glance
- Tasks: Provide top-notch support to customers and assist with administrative tasks.
- Company: Join Toyota, the world leader in materials handling equipment.
- Benefits: Enjoy a competitive salary, pension, and health perks like free eye tests.
- Other info: Receive industry-leading training in a supportive and engaging environment.
- Why this job: Be part of a team that values your growth and offers career progression.
- Qualifications: Strong communication skills and quick response abilities are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.
About The Role
The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas.
Day‑to‑Day Responsibilities
- Responding to a high volume of customer calls including breakdowns.
- Providing high quality administration support to internal departments and customers.
- Responding efficiently to all customer enquiries.
- Updating customer and supplier portals and monitoring activity.
- Updating activity reports as required.
- Providing quotations to customers as required.
- Supporting the focus business area.
Key Skills and Qualifications
- Excellent written and verbal communication skills.
- Excellent time management skills and ability to react quickly to requests.
- Ability to follow company health and safety procedures.
What We Offer
- Competitive salary.
- Attractive company pension.
- Company sick pay.
- Voluntary critical illness cover.
- Free eye tests.
- Free flu jabs.
- 24/7 Employee Assistance Programme.
- Benefits platform with instant discounts and offers.
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why Choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
Our commitment is to read each application carefully; however, due to the high volume of applications we receive, regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Locations
Customer Support Advisor / Administrator in Cheshire, Warrington employer: Toyota Material Handling Europe
Contact Detail:
Toyota Material Handling Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor / Administrator in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Research Toyota Material Handling and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to respond to customer calls efficiently. Role-play with a friend or family member to get comfortable with handling various customer scenarios.
✨Tip Number 3
Be proactive! If you see an opportunity to improve a process or provide better support, mention it during your interview. Companies love candidates who can think on their feet and contribute to continuous improvement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Toyota Material Handling. Don’t miss out on this chance!
We think you need these skills to ace Customer Support Advisor / Administrator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of Customer Support Advisor. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively!
Highlight Relevant Experience: If you've got experience in customer support or administration, shout about it! We’re looking for candidates who can hit the ground running, so let us know how your past roles have prepared you for this one.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Toyota Material Handling Europe
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to jump in.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You could even role-play with a friend or family member to simulate customer interactions. This will help you feel more confident during the actual interview.
✨Show Your Time Management Skills
Be prepared to discuss how you manage your time effectively, especially when dealing with high volumes of calls. Think of examples from your past experiences where you successfully prioritised tasks and met deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.