At a Glance
- Tasks: Provide top-notch customer support and administration in a dynamic team.
- Company: Join Toyota Material Handling UK, a leader in the industry with a supportive culture.
- Benefits: Enjoy competitive pay, attractive pension, health perks, and career development opportunities.
- Other info: Receive industry-leading training and access to discounts and wellness programmes.
- Why this job: Make a real difference by helping customers and growing your skills in a renowned company.
- Qualifications: Strong communication skills and ability to manage time effectively.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.
About the role
The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day‑to‑day basis this is what you would be doing:
- Responding to a high volume of customer calls including breakdowns.
- High quality administration support to internal departments and customers.
- Respond efficiently to all customer enquiries.
- Update customer and supplier portals and monitor activity.
- Update activity reports as required.
- Provide quotations to customers as required.
- Support for your focus business area.
Your Profile
Here is a quick tick list for the other skills we are looking for:
- Excellent written and verbal communication skills.
- Excellent time management skills and ability to react quickly to requests.
- Ability to follow company health and safety procedures.
Our Offer
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
- Attractive company pension.
- Company sick pay.
- Voluntary critical illness cover.
- Free eye tests.
- Free flu jabs.
- 24/7 Employee Assistance Programme.
- Benefits platform with instant discounts and offers.
Toyota Material Handling UK is an equal opportunities employer.
Customer Support Advisor / Administrator in Warrington employer: Toyota Material Handling Deutschland GmbH
At Toyota Material Handling UK, we pride ourselves on being an exceptional employer, offering a supportive work culture in Warrington that prioritises employee growth and development. With industry-leading training, a comprehensive benefits package including an attractive pension scheme and health support, and a commitment to equal opportunities, we empower our Customer Support Advisors to thrive in their roles while making a meaningful impact on our customers' experiences.
Contact Details:
Toyota Material Handling Deutschland GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor / Administrator in Warrington
✨Tip Number 1
Make sure you know the company inside out! Research Toyota Material Handling UK and understand their values, products, and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident when responding to customer calls and queries.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Advisor / Administrator in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Support Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication and time management abilities.
Showcase Your Skills:Use specific examples to demonstrate your excellent written and verbal communication skills. We want to see how you've effectively handled customer inquiries or provided support in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your points are easy to understand. This reflects the high-quality support we aim to provide to our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Toyota Material Handling Deutschland GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities, especially around providing first line support and administration tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about specific situations where you resolved issues or provided support, as this will demonstrate your ability to handle customer enquiries efficiently.
✨Demonstrate Time Management Abilities
The job requires quick reactions to requests, so be ready to discuss how you manage your time and prioritise tasks. You could share a story about a busy day where you successfully juggled multiple responsibilities, highlighting your organisational skills and ability to stay calm under pressure.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
