At a Glance
- Tasks: Handle customer enquiries and coordinate rental equipment delivery and collection.
- Company: Join Toyota, the world’s leading materials handling equipment manufacturer.
- Benefits: Enjoy a great pension, sick pay, discounts, and 24/7 support.
- Other info: Receive top-notch training and endless career progression opportunities.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Experience in customer service or administration is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Rental Customer Service Coordinator to work within our Short-Term Hire Team to process all enquiries related to short term hire of forklift trucks and materials handling equipment.
Responsibilities
- Process incoming calls and requests for rental equipment
- Arrange delivery and collection of equipment from customers
- Actively research and identify potential new customers
Qualifications
- Experience in administration or customer service roles
- Excellent written and verbal communication skills
- Excellent time management skills and ability to react quickly to requests
- Ability to follow company health and safety procedures
Our Offer
- Attractive company pension
- Full tool kit (if applicable)
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Why choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential. Toyota Material Handling UK is an equal opportunities employer.
Rental Customer Service Co-Ordinator employer: Toyota Material Handling Deutschland GmbH
At Toyota Material Handling, we pride ourselves on being an exceptional employer, offering a supportive work culture that values continuous improvement and employee engagement. Our Rental Customer Service Coordinators benefit from industry-leading training, a comprehensive benefits package including a generous pension scheme and health support, and ample opportunities for career progression within a globally recognised company. Join us in a role where your contributions are valued, and you can thrive in a safe and fulfilling environment.
Contact Details:
Toyota Material Handling Deutschland GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Service Co-Ordinator
✨Tip Number 1
Get to know the company! Research Toyota Material Handling and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be proactive! Don’t just wait for the job to come to you. Reach out to potential contacts within the company or network with current employees on platforms like LinkedIn. A friendly chat can sometimes open doors that applications alone can't.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about wanting to join the team at Toyota Material Handling.
We think you need these skills to ace Rental Customer Service Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and administration. We want to see how your skills match the role of Rental Customer Service Coordinator, so don’t hold back!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we love a bit of character!
Highlight Your Time Management Skills:We’re looking for someone who can react quickly to requests, so give examples of how you’ve successfully managed your time in previous roles. This will show us you can handle the fast-paced environment of short-term hire.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Toyota Material Handling Deutschland GmbH
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of rental customer service. Familiarise yourself with forklift trucks and materials handling equipment. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administration. Think about scenarios where you've successfully handled customer inquiries or resolved issues. This will help you articulate your experience clearly during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your verbal and written skills. You might be asked to explain a complex concept simply or handle a mock customer call. Keep it clear and concise!
✨Be Ready to Adapt
In a fast-paced environment like rental services, adaptability is crucial. Be ready to discuss how you've managed time effectively and reacted quickly to unexpected requests in previous roles. Highlighting your ability to stay calm under pressure will set you apart.
