At a Glance
- Tasks: Assist customers with rental enquiries and manage equipment logistics.
- Company: Join Toyota, the world’s leading materials handling manufacturer.
- Benefits: Enjoy competitive salary, pension, and health perks like free eye tests.
- Other info: Opportunities for career progression and industry-leading training await you.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Rental Customer Service Coordinator to work within our Short‑Term Hire Team to process all enquiries related to short‑term hire of forklift trucks and materials handling equipment.
About the Role
The role involves providing administration and technical support for the short‑term rental department. On a day‑to‑day basis this is what you would be doing:
- Process incoming calls and requests for rental equipment
- Provide quotations for equipment
- Arrange delivery and collection of equipment from customers
- Actively research and identify potential new customers
We are looking for somebody who has experience in administration or customer service roles.
Key Skills
- Proven customer service skills
- Excellent written and verbal communication skills
- Excellent time management skills and ability to react quickly to requests
- Excellent Microsoft Office skills
- Ability to follow company health and safety procedures
Benefits
- Competitive salary
- Attractive company pension
- Full tool kit (if applicable)
- Company sick pay
- Voluntary critical illness cover
- Free eye tests
- Free flu jabs
- 24/7 Employee Assistance Programme
- Benefits platform with instant discounts and offers
Why Choose Toyota
Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.
Our commitment is to read each application carefully; however, due to the high volume of applications we receive, regrettably only those selected for an interview will be contacted. Toyota Material Handling UK is an equal opportunities employer.
Rental Customer Service Co-Ordinator in Leicester employer: Toyota Material Handling CZ
Toyota Material Handling is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, comprehensive benefits, and industry-leading training, we empower our team members to reach their full potential while fostering a safe and engaging environment. Join us in delivering top-notch service in the materials handling sector, where your contributions are valued and recognised.
Contact Details:
Toyota Material Handling CZ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Service Co-Ordinator in Leicester
✨Tip Number 1
Make sure you know the ins and outs of the rental process. Brush up on your knowledge about forklift trucks and materials handling equipment so you can impress during interviews. We want to see that you’re genuinely interested in the role!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, we suggest doing mock calls or role-playing scenarios with friends. This will help you feel more confident when processing enquiries.
✨Tip Number 3
Don’t forget to showcase your time management skills! Think of examples from your past experiences where you had to juggle multiple tasks. We love to see candidates who can react quickly and efficiently to requests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and really keen on joining our team at Toyota Material Handling.
We think you need these skills to ace Rental Customer Service Co-Ordinator in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and provided support in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Rental Customer Service Coordinator role. Mention relevant skills and experiences that align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Toyota Material Handling CZ
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of short-term hire processes, especially for forklift trucks and materials handling equipment. Brush up on common customer service scenarios and how to handle them effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer inquiries or resolved issues in previous roles to demonstrate your skills.
✨Time Management Matters
Be ready to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you had to react quickly to requests and how you handled them. This will show that you can thrive in a fast-paced environment.
✨Emphasise Team Spirit
Toyota values a collaborative culture, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and how you support your colleagues, as this aligns with their commitment to a positive work environment.
