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- Tasks: Provide on-site technical support at thrilling race events and assist customer teams with race car operations.
- Company: Join TOYOTA RACING, a dynamic leader in motorsport and automotive innovation.
- Benefits: Enjoy competitive pay, 30 days holiday, car leasing, and access to a free gym.
- Why this job: Be part of an exciting team, fuel your passion for motorsport, and make a real impact.
- Qualifications: Degree in Mechanical or Automotive Engineering and hands-on racing experience required.
- Other info: Travel to international events and work in a passionate, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Don't just go to work; become part of a unique company within a fast-moving industry. TOYOTA RACING – creating excitement through team spirit and advanced technology. We are looking for a Customer Support Engineer (m/f/d) for our GT4 cars to oversee the Customer Motorsport projects with daily tasks based out of our Cologne headquarters.
Are you a team player who thrives on responsibility, with strong analytical and negotiating skills? Then you are the right person to take on this challenge. Experience teamwork and be inspired by the passion of our 500-strong workforce for motorsport and automotive projects. This is an exciting opportunity for an experienced and highly motivated customer support engineer, to join TOYOTA RACING in Cologne and trackside, at international race events.
What we offer:
- Exciting projects and a place for technical freedom and innovation to get things moving
- Attractive benefits packages e.g. competitive remuneration, social benefits, 30 days annual holiday, car leasing, free on-site gym
- A challenging, fulfilling workplace in a multi-national company within a familiar atmosphere - driven by fascination and passion
Your tasks:
- Provide on-site technical support at race events and test sessions, assisting our customer teams with race cars operation, including but not limited to: regulation compliance, maintenance procedures, car vitals monitoring, performance analysis and troubleshooting
- Work alongside our support team to deliver prompt and effective solutions to customer requests
- Build and maintain strong relationships with the sporting authorities, ensuring smooth communication and compliance
- Act as a liaison between customer teams and internal engineering departments in Cologne, sharing feedback and addressing technical concerns
- Prepare detailed engineering reports from track activities and contribute insights to customer support and engineering teams
- Respond to technical inquiries and resolve issues timely and professionally, in line with TGR-E processes
- Evaluate and propose relevant technical developments targeting performance / reliability / serviceability / cost reduction
- Extensive travel to European and/or international events will be required
The successful candidate will have:
- A Bachelor's or Master's degree in Mechanical Engineering, Automotive Engineering, or a related discipline
- Strong communication skills with the ability to confidently and knowledgeably engage as a customer-facing representative of the company
- Hands-on experience with GT racing programs including participation in race and test events
- Solid understanding of race car architecture, encompassing both electrical and mechanical systems
- Proven track record in data analysis, including proficiency with motorsport data analysis tools such as Magneti Marelli Wintax/ Sysma, Bosch Windarab, Racecon, PiToolbox, or Atlas
- Customer-focused mindset with excellent interpersonal skills to foster collaborative relationships
- Results-oriented approach, prioritising customer satisfaction and timely delivery
- A flexible approach to working hours and tasks is essential
Customer Support Engineer in Köln employer: TOYOTA GAZOO Racing Europe
Contact Detail:
TOYOTA GAZOO Racing Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Köln
✨Tip Number 1
Network like a pro! Attend motorsport events, meetups, or even online forums where you can connect with industry professionals. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Show your passion for motorsport! When you get the chance to chat with potential employers, share your experiences and enthusiasm for racing. It’s all about demonstrating that you’re not just looking for a job, but a place where you can thrive.
✨Tip Number 3
Prepare for interviews by brushing up on technical knowledge and customer support scenarios. Think of real-life examples where you’ve solved problems or improved processes. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the TOYOTA RACING team.
We think you need these skills to ace Customer Support Engineer in Köln
Some tips for your application 🫡
Show Your Passion for Motorsport: When writing your application, let your enthusiasm for motorsport shine through! We want to see how your love for racing and engineering aligns with our mission at Toyota Racing. Share any relevant experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Support Engineer role. Highlight your hands-on experience with GT racing programs and any technical skills that match the job description. We appreciate when candidates take the time to connect their background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We’re looking for strong communication skills, so make sure your writing is easy to read and free of jargon. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Toyota Racing!
How to prepare for a job interview at TOYOTA GAZOO Racing Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of GT racing and the specific technologies used in race cars. Familiarise yourself with tools like Magneti Marelli Wintax and Bosch Windarab, as these might come up during your interview.
✨Show Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've successfully collaborated with others in high-pressure situations. Highlight any experiences where you’ve built strong relationships, especially in a customer-facing role.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions. Prepare to explain your understanding of race car architecture and how you would approach troubleshooting issues. Think about specific scenarios where you’ve had to analyse data and propose solutions.
✨Demonstrate Your Passion
Let your enthusiasm for motorsport shine through! Talk about your experiences at race events or any personal projects related to automotive engineering. This will show that you’re not just qualified, but genuinely excited about the role.
