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- Tasks: Join our collections team to support customers with empathy and professionalism.
- Company: Toyota Financial Services is dedicated to enhancing customer journeys with top-notch service.
- Benefits: Enjoy a supportive work environment focused on customer care and ethical practices.
- Why this job: Make a real impact by helping customers find tailored financial solutions.
- Qualifications: Strong listening skills and a commitment to regulatory standards are essential.
- Other info: Be part of a team that values ethical treatment and positive customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
At Toyota Financial Services, we pride ourselves on offering the highest levels of service to our customers, always enhancing the customers end to end journey. We are looking for individuals to join our Customer Outcomes (collections) team, where you will provide effective arrears support to our Customers. Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times, maintaining the focus of delivering good customer outcomes. The Role: Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with Toyota Financial Services policies and procedures. Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances. Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers. Ensure that all interactions align with Toyota Financial Services’ commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.
Arrears & Collections Specialist employer: Toyota Financial Services
Contact Detail:
Toyota Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears & Collections Specialist
✨Tip Number 1
Familiarize yourself with Consumer Duty regulations and how they apply to collections. Understanding these regulations will not only help you in your role but also demonstrate your commitment to ethical practices during the interview.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to show empathy and professionalism when communicating with customers, so being able to listen effectively and respond appropriately is crucial.
✨Tip Number 3
Research Toyota Financial Services' values and customer service philosophy. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands their mission.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlighting your problem-solving skills and customer care will resonate well with the hiring team.
We think you need these skills to ace Arrears & Collections Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Arrears & Collections Specialist position. Understand the key responsibilities and required skills, especially focusing on customer care, empathy, and regulatory compliance.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in collections, customer service, or financial support roles. Use specific examples that demonstrate your ability to handle customer accounts and resolve issues effectively.
Showcase Your Skills: Make sure to highlight your listening skills and ability to communicate with empathy and professionalism. Provide examples of how you've successfully managed customer relationships and adhered to regulatory standards in past roles.
Tailor Your Application: Customize your application materials to reflect Toyota Financial Services' commitment to excellent customer outcomes. Mention your understanding of Consumer Duty regulations and how you would apply them in your role as an Arrears & Collections Specialist.
How to prepare for a job interview at Toyota Financial Services
✨Show Empathy and Professionalism
During the interview, demonstrate your ability to empathize with customers. Share examples of how you've handled sensitive situations in the past, showcasing your professionalism and understanding of customer needs.
✨Understand Consumer Duty Regulations
Familiarize yourself with Consumer Duty regulations and be prepared to discuss how they impact collections processes. Highlight your commitment to fair treatment of vulnerable customers and how you would ensure compliance in your role.
✨Tailored Solutions Approach
Be ready to talk about your experience in creating tailored solutions for customers. Discuss specific instances where you identified unique repayment plans or financial support options that led to positive outcomes.
✨Focus on Customer Outcomes
Emphasize your dedication to delivering excellent customer outcomes. Prepare to share stories that illustrate your customer care philosophy and how you prioritize resolving queries ethically and effectively.
