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- Tasks: Join our Operations team and learn diverse tasks to enhance customer experiences.
- Company: KINTO-UK Ltd, a dynamic mobility brand under the Toyota Group.
- Benefits: Competitive salary, bonus potential, 25 days holiday, and hybrid working options.
- Why this job: Gain valuable skills in a flexible role with opportunities for growth and impact.
- Qualifications: Experience in admin or contact centre work; adaptable and detail-oriented.
- Other info: Inclusive workplace with training tailored to your learning style.
The predicted salary is between 30000 - 42000 £ per year.
A bit about the Department
Our Operations Department is responsible for making sure our customers have a great experience using their vehicles.
What you'll be doing
Covering Key Areas in our busy Operations Department:
- Learning a variety of tasks across the various teams in the department
- Working in an agile, flexible manner as needed
There isn't an ordinary day as an Operations Associate. You could be processing fines in our admin team one day, and then taking maintenance bookings over the phone the next. You'll need to be flexible and able to learn a broad variety of tasks. These will include:
- Fleet Admin – processing fines, post room duties
- Maintenance Booking Support – taking bookings over the phone and via emails and an online portal
- Remarketing – arranging collections of vehicles at end of contract, processing driver sales
- Downtime Management – proactive chasing of vehicles off the road for mechanical repair
- Incident Management – taking incident reports over the phone, proactive chasing of vehicles off the road for bodywork repair
How could you stretch this role
- Learning tasks above and beyond the basic roles within the department to support more advanced areas
- Proactively monitoring areas that need support
- Gaining further knowledge of our business and of the fleet industry in order to improve our service and processes
- Using TPS Kaizen methodology to improve our processes
In the future, this role will provide a great knowledge base to become a subject matter expert across our department.
This position will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.
Requirements
Key Experience & Skills:
- Experience of both administrative and contact centre work
- Ability to quickly switch between tasks where required, but also to engage with one task over a longer period if this is necessary
- Attention to detail and ability to perform high volume tasks at speed with minimal errors once trained
Attributes & Behaviours:
- Flexible
- Able to focus
- Adaptable
- Conscientious
Benefits:
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
Working Hours:
37.5 per week Monday - Friday
Hybrid working policy 2 days from home each week should you want to.
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
OUR RECRUITMENT PROCESS
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
Operations Associate in Portsmouth employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate in Portsmouth
✨Tip Number 1
Get to know the company! Research KINTO-UK and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your flexibility! Since the role requires switching between tasks, try role-playing different scenarios with a friend or family member. This will help you feel more comfortable when discussing your adaptability in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the KINTO-UK team.
We think you need these skills to ace Operations Associate in Portsmouth
Some tips for your application 🫡
Show Your Flexibility: In your application, highlight your ability to adapt and switch between tasks. We love candidates who can juggle different responsibilities, just like the role requires!
Attention to Detail is Key: Make sure to emphasise your attention to detail in your written application. We need someone who can handle high-volume tasks with minimal errors, so let us know how you excel in this area.
Be Yourself: Don’t be afraid to let your personality shine through! We’re looking for conscientious and adaptable individuals, so share your unique experiences that showcase these traits.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Associate. Familiarise yourself with tasks like processing fines, taking maintenance bookings, and incident management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Your Flexibility
Since the job requires switching between various tasks, be ready to discuss examples from your past experiences where you've successfully adapted to changing situations. Highlight your ability to learn quickly and manage multiple responsibilities.
✨Emphasise Attention to Detail
Operations roles often involve high-volume tasks that require precision. Prepare to share specific instances where your attention to detail made a difference in your work. This could be anything from reducing errors in admin tasks to ensuring customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or how they implement the TPS Kaizen methodology. This shows your genuine interest in the company and the role, and it gives you a chance to assess if it's the right fit for you.