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- Tasks: Lead a team to provide top-notch maintenance booking support for drivers.
- Company: Join KINTO UK, a forward-thinking company committed to excellent customer service.
- Benefits: Enjoy 25 days holiday, hybrid working, and a great pension scheme.
- Other info: We value diversity and offer tailored support throughout the recruitment process.
- Why this job: Make a real difference by leading a dedicated team and enhancing customer mobility.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Maintenance Booking Support team assists our drivers by arranging MOTs, servicing, and any maintenance requirements, including specialist equipment. We coordinate vehicle movements following a breakdown and work proactively to find solutions that keep our customers mobile. We are committed to delivering the highest standards of customer service and strive for the best outcomes for every customer.
Responsibilities
- Leading a team of 10 dedicated Maintenance Booking Support Advisors, you will provide a supportive environment, continuing to develop and upskill the individuals' knowledge and experience.
- Handling daily performance and escalations from the team you will need to be a confident communicator (both verbal and written).
- Developing team members' skills and knowledge.
- Maintaining a stable, high‑performing team with the customer at the forefront of every decision.
- Organising daily resource and work allocation to ensure all tasks are covered.
- Taking ownership of the team's daily management boards.
- Monitoring weekly complaints, KPIs, and potential risks, reporting issues and supporting mitigation actions.
- Providing expert guidance, coaching, and support to team members.
- Conducting effective quality checks and leading performance review and probation meetings.
- Managing holiday approvals and team availability in line with departmental resource requirements.
- Delivering a comprehensive overview of the department and creating a structured training plan.
Experience you'll gain
- Leading and motivating a team.
- Understanding how to drive performance and influence others through data‑led insights.
- Applying continuous improvement methodologies (Kaizen).
- Presenting daily management updates to internal and external stakeholders with confidence.
- Supporting the successful onboarding of new customers.
- Strengthening cross‑departmental collaboration to broaden your business and Fleet Management knowledge.
- Enhancing problem‑solving skills through exposure to operational challenges and root‑cause analysis.
- Building capability in planning, prioritisation, and resource management.
Requirements
Key Experience & Skills:
- Franchise or independent garage knowledge is an advantage.
- Good working knowledge of Epyx 1 link.
- Previous experience of running a team.
- Strong organisation skills.
- Ability to manage own workload.
- Effective communicator with strong service ethic.
- Strong relationship management skills.
Attributes & Behaviours:
- Coaching mindset.
- Excellent call & email quality.
- Problem solving, solutions focused.
- Self-motivated with enthusiasm to succeed.
- Understand change and manage with a positive attitude.
- Good analytical skills, ability to identify best practices.
- Strong customer focus, first time resolution.
Benefits
- 25 days holiday + 8 days bank holiday.
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution.
- Hybrid working policy 2 days from home each week should you want to.
- Car Scheme following passing of probation.
- Private Medical Cover.
- Life assurance scheme.
- Discounts on different retailers.
- Free onsite car parking.
- Onsite nursery with discounted prices.
- Well-being hour each month.
- Discounts on Toyota & Lexus Cars.
- Well-being events.
- Volunteer Days.
- Employee assistance programmes.
- Free fruit in the office.
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Our Recruitment Process At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
Customer Service Team Leader (Maintenance Booking) in Portsmouth employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader (Maintenance Booking) in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research KINTO UK, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Team Leader, you'll need to be a confident communicator. Try role-playing common interview scenarios with a friend or family member to get comfortable expressing your thoughts clearly.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past. Use specific examples to illustrate your coaching mindset and how you've driven performance through effective communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our awesome team at KINTO UK.
We think you need these skills to ace Customer Service Team Leader (Maintenance Booking) in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you prioritise the customer experience and how you've gone above and beyond in previous roles.
Highlight Your Leadership Skills: As a potential Team Leader, it's crucial to showcase your leadership experience. Share examples of how you've motivated and developed team members, and how you handle performance management and escalations.
Be Clear and Concise: We appreciate clarity in applications! Make sure your writing is straightforward and to the point. Use bullet points if necessary to make your skills and experiences stand out.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Know Your Stuff
Familiarise yourself with the ins and outs of maintenance booking, including MOTs and servicing. Brush up on your knowledge of Epyx 1 link and any relevant garage experience you have. This will show that you're not just a good communicator but also someone who understands the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve motivated others or handled escalations effectively. Be ready to discuss your coaching mindset and how you can develop team members' skills, as this is crucial for the Customer Service Team Leader position.
✨Be Data-Driven
Since the role involves monitoring KPIs and performance metrics, come prepared to discuss how you've used data to drive performance in previous roles. Highlight any experience you have with continuous improvement methodologies like Kaizen, as this will resonate well with the interviewers.
✨Emphasise Your Customer Focus
Demonstrate your strong customer service ethic by sharing specific examples of how you've resolved customer issues or improved service delivery. Make it clear that you understand the importance of keeping the customer at the forefront of every decision, which aligns perfectly with their values.