At a Glance
- Tasks: Help customers manage their payments and resolve billing issues.
- Company: KINTO UK, a dynamic company focused on customer outcomes.
- Benefits: Gain valuable experience in customer service and communication skills.
- Other info: Temporary role with potential for growth in a supportive environment.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
KINTO UK are looking for a customer focused individual to join our Customer Outcomes department.
About the 'Customer Outcomes Department': The Credit Control Department helps manage the money that people and businesses owe to a company. They help customers pay their bills on time and work with those who might be having trouble paying. This helps keep the company's cash flow steady, so it can continue to operate smoothly and grow whilst ensuring good customer outcomes.
Please be advised that this position is initially a three month temporary requirement.
Duties will include:
- Monitor and Manage department inbox: responding to incoming communications and fielding to correct team members
- Communicate with Customers: Answering incoming calls and making outbound calls to customers
- Record Keeping: Maintaining accurate and up-to-date records of all interactions with customers, payment statuses, and collection efforts
- Resolve Disputes: Quickly and efficiently addressing any billing disputes or discrepancies to ensure they are resolved fairly and in a timely manner
Requirements:
- A confident communicator - happy to be on the telephone
- Written grammar
- Excellent attention to detail
- Able to follow processes
- IT proficient and confident to learn new systems
- A proven background in customer services and/or collections
Customer Service & Outcomes Advisor in Portsmouth employer: Toyota Financial Services (UK) PLC
KINTO UK is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our IT team. With a strong focus on employee growth, we offer extensive benefits including a competitive salary, generous holiday allowance, and a robust pension scheme, alongside unique perks like a company car scheme and wellbeing initiatives. Our hybrid working policy allows for flexibility, making KINTO UK an attractive place for those seeking meaningful and rewarding employment in the field of Business Intelligence.
Contact Details:
Toyota Financial Services (UK) PLC Recruitment Team
