At a Glance
- Tasks: Assist customers with queries via phone, email, and future live chat.
- Company: Join a friendly team focused on world-class customer service.
- Benefits: Hybrid working, 25 days holiday, car scheme, and great pension.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Patience, empathy, and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join a business that is focused on delivering world class customer service? Would you like to secure a position that can offer a "springboard" to other areas of the business, offering growth or development opportunities? Or maybe, you would like to join an organisation and team that thrive and work together, where culture is key? If the answer is yes to any of the above, then an opportunity in our Driver Support team could be for you.
Why join us? Apart from being able to offer a welcoming and friendly environment, where teamwork plays a part in our daily tasks, we are also proud to offer a very competitive benefits package to our employees (your wellbeing and development is important to us). Some of the top benefits include:
- Working Hours: 37.5 per week Monday - Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
- 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
- Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
- Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Annual bonus of up to 5% of salary based on business performance
The Role: As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future. You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports. Above all, the aim is to offer world class service with every customer interaction.
The Individual: To succeed in the role, you will need to be patient, empathetic, and passionate about communication. Putting yourself in our customers' shoes you will advocate for them when necessary. Being naturally curious and confident, you will need to enjoy troubleshooting and investigating enabling you to resolve customers' queries.
Key Responsibilities:
- Working with multiple customers across the entire driver journey
- Handling queries into the helpdesk via phone, email and live chat and WhatsApp in the future
- Aim to resolve queries first time
- Build sustainable and trusted relationships through open and interactive communication
- Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
- Become an advocate of our products and services
- Review customer reporting, identifying and correcting errors or exceptions
- Update and maintain customer information within our CRM system
- Complete administration tasks, such as logging and posting fuel cards
- Identification and implementation of business and process improvements
- Go the extra mile to engage customers and fleet contacts
Customer Service & Driver Support Advisor in Portsmouth employer: Toyota Financial Services (UK) PLC
Join KINTO UK as a Customer Service & Driver Support Advisor and become part of a dynamic team that prioritises world-class customer service and employee development. With a strong focus on teamwork and a welcoming culture, we offer a competitive benefits package including hybrid working options, generous holiday allowances, and a fantastic car scheme. Our commitment to your growth means you'll have the opportunity to explore various career paths within the company while enjoying a supportive work environment.
Contact Details:
Toyota Financial Services (UK) PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Driver Support Advisor in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or complaints. Role-playing with a friend can help you feel more confident and prepared for those questions.
✨Tip Number 3
Show your passion for communication! During your interview, share examples of how you've successfully resolved customer queries in the past. This will demonstrate your empathy and problem-solving skills, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service & Driver Support Advisor in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your patience and empathy.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for communication and problem-solving, and don’t be afraid to show us what makes you unique. We’re looking for someone who fits our friendly team culture.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need about the role and our company there. Plus, it helps us keep track of your application!
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to world-class customer service and how they support employee growth. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service & Driver Support Advisor, communication is key. Prepare examples of how you've effectively handled customer queries in the past. Be ready to demonstrate your patience and empathy during the interview, as these traits are crucial for the role.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think about times when you resolved a difficult customer issue or went the extra mile to help someone. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
