Fleet Coordinator

The role in a nutshell

The role acts as the primary day‑to‑day liaison between drivers, suppliers and KINTO, ensuring the smooth operation of the vehicle fleet in line with contractual, cost and compliance requirements.

Day to Day Tasks

• Act as the on‑site point of contact for the customer's fleet stakeholders
• Manage day‑to‑day fleet administration, including salary sacrifice in conjunction with the Molson Coors team at KINTO
• Handle queries via phone, email and digital channels, using case management tools, providing first‑contact resolution where possible
• Maintain accurate fleet records within fleet management and case management systems
• Create, update and enhance reporting capabilities to generate useful insights
• Pool car management, including physical checks and arrangements for valet and mechanical repairs
• Manage the vehicle re‑allocation process, ensuring accuracy of records and reporting
• Support both drivers and fleet contacts across the entire driver journey with a wide range of queries
• Manage payroll adjustment validations
• Build sustainable and trusted relationships through open and professional communication with internal and external stakeholders
• Act as an escalation point within KINTO and Molson Coors, ensuring queries are resolved as a priority
• Attend weekly meetings with Molson Coors and KINTO, providing clear progress updates and escalating where necessary
• Manage and support the VIP process

Experience you'll gain

• Handle a wide range of queries and escalations, sharpening your problem‑solving skills
• Receive feedback from quality checks to enhance your service delivery
• Build relationships across multiple KINTO and Molson Coors departments with different stakeholders

Requirements

Key Experience & Skills

• Minimum of one year working in a customer‑service focused role (preferably office based) or account‑management experience
• English and Maths GCSE or equivalent
• Business email‑writing skills
• Professional communication and relationship‑building skills
• Ability to multi‑task and prioritise workload

Attributes & Behaviours

You will be part of a high‑performing customer‑service team, reporting to a Driver Support team leader with Driver Support Specialists to support your learning. You will be encouraged to raise new ideas and improvements that can be made to our processes to enhance the service delivered to Molson Coors.

Benefits

• Working hours: 37.5 per week, Monday‑Friday between 8–6, with a hybrid working policy of up to two days from home after probation
• 25 days holiday + 8 bank holidays, with increases for long tenure and the option to buy and carry over additional days
• Car scheme after probation: up to two Toyota or Lexus cars at a heavily discounted rate, with insurance, tax, servicing and MOT included
• Great pension scheme: employee contribution 4% with employer contribution 11%, flexible up to 6% employee and 15% employer
• Annual bonus up to 5% of salary based on business performance
• On‑the‑job training to suit your learning style

Equal Opportunities

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will consider all applications without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

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