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- Tasks: Manage fleet admin operations, ensuring top-notch customer service and efficient vehicle management.
- Company: KINTO UK is a leading player in the automotive leasing and fleet management sector.
- Benefits: Enjoy hybrid working, 25 days holiday, private medical cover, and discounts on cars.
- Why this job: Join a dynamic team focused on innovation, customer excellence, and continuous improvement.
- Qualifications: Team management experience and knowledge of automotive or fleet management are essential.
- Other info: We promote a diverse workplace and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The role in a nutshell: Supporting customers with the highest care and quality, ensuring all vehicles are taxed and all fines handled promptly.
A bit about the Department - The Fleet Admin team is a vital part of the business, handling tasks such as Business Post, Fines Management, Vehicle Relicensing, Cherished Plate Management, MID updates, and Recall Notification Management. The Manager oversees Operations Associates who support various operational teams, including Fleet Admin, Maintenance, Downtime, Incident Management, and Remarketing Admin. The End of Contracts Damage department, within the admin team, focuses on minimizing costs from vehicle mistreatment, aligned with BVRLA guidelines.
What you'll be doing:
- Assist the Operations Development Manager in implementing the KINTO UK operations strategy, emphasising customer experience, new system integration, TPS, supplier relations, and efficiency.
- Monitor and understand the performance of the fleet admin support team, End of contract damage disputes, and Operations Associates.
- Drive SLAs and meet client requirements, aligning with Operations strategy and hoshin objectives.
- Collaborate with Operations Team Managers to deploy Operations Associates effectively.
- Conduct quality checks on administrative tasks monthly, identify root causes, and coach the team to excel.
- Use data to understand capacity constraints and support decisions on headcount adjustments.
- Onboard new clients, ensuring adherence to best practices.
- Maintain professional relationships across departments, clients, and drivers, clarifying priorities and impacts.
- Manage departmental complaints, resolving issues professionally and promptly, including effective communication to meet client expectations.
- Promote TPS culture, ensuring daily management and Kaizen objectives are met, with visualisation and daily management demonstrating current constraints.
- Create a positive work environment, setting clear goals and behaviours for team leaders and associates.
- Coordinate with other managers and experts to improve the customer journey.
How you could stretch this role:
- Innovate by working with suppliers or new systems to automate processes.
- Deepen knowledge of BVRLA guidelines and consumer duty regulations.
- Develop the department as a flagship for Kaizen and visualisation.
- Assist in achieving Hoshin objectives and customer excellence.
Experience you'll gain:
- Understanding of UK leasing, fleet management, and mobility markets.
- Management experience with two complex teams.
- Knowledge of industry standards and BVRLA practices.
- Cross-entity project involvement across Toyota groups.
How we'll support you:
- Comprehensive KINTO induction.
- Support for developing essential skills.
- Constructive feedback and encouragement.
As a manager:
- Regular 1:1s for guidance.
- Clear objectives via performance management.
- Ongoing coaching.
- Support as needed.
What you'll get to own:
- Daily operations of the department.
- Your personal development.
- Implementing improvement ideas.
Requirements Key Experience & Skills:
- Team management experience.
- Automotive, leasing, and fleet management experience.
- Project management skills.
- Team player attitude.
- Experience with challenging SLAs and KPIs.
- Excellent problem-solving skills.
- Proficiency in Excel, Microsoft Office, PowerPoint.
Attributes & Behaviours:
- Customer-centric with a focus on first-time resolution.
- Tenacious and courageous.
- Resilient with an outward mindset.
- Adaptable to change.
- Promotes continuous improvement.
- Persistent in overcoming barriers.
- Anticipates industry trends and customer needs.
- Inspires excellence and quality.
- Leads by example.
Benefits:
- Bonus potential.
- 25 days holiday + 8 bank holidays.
- Flexible pension scheme.
- Hybrid working (2 days from home).
- Car scheme post-probation.
- Private medical cover.
- Life assurance.
- Retail discounts.
- Free onsite parking.
- Onsite nursery with discounts.
- Monthly well-being hour.
- Discounts on Toyota & Lexus cars.
- Well-being events.
- Volunteer days.
- Employee assistance programs.
- Free office fruit.
KinTO UK is an equal opportunities employer. We welcome applications from all backgrounds and are committed to accessible recruitment processes. Please inform us of any adjustments needed during the application process.
Fleet Administration Manager employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administration Manager
✨Tip Number 1
Familiarise yourself with BVRLA guidelines and consumer duty regulations, as this knowledge will be crucial in your role. Understanding these standards will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Showcase your team management experience by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific challenges you've faced and how you overcame them, particularly in a fleet management context.
✨Tip Number 3
Highlight your problem-solving skills by thinking of scenarios where you've had to resolve complex issues quickly. Prepare to share these examples during discussions, as they will illustrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Demonstrate your customer-centric approach by preparing to discuss how you've improved customer experiences in previous roles. This will resonate well with the company's focus on first-time resolution and client satisfaction.
We think you need these skills to ace Fleet Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, automotive, leasing, and fleet management. Use specific examples that demonstrate your problem-solving skills and ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric service and continuous improvement. Mention how your previous experiences align with the responsibilities of the Fleet Administration Manager role and how you can contribute to the team's success.
Showcase Relevant Skills: Emphasise your proficiency in Excel and Microsoft Office, as well as any project management skills. Highlight your adaptability and resilience, which are crucial for managing a dynamic team and meeting client expectations.
Prepare for Potential Questions: Think about how you would handle challenges related to fleet management and customer complaints. Be ready to discuss your approach to driving SLAs and improving team performance during the interview process.
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Fleet Administration Manager. Familiarise yourself with tasks like fines management, vehicle relicensing, and the importance of customer experience in fleet operations.
✨Showcase Your Management Skills
Be prepared to discuss your team management experience. Highlight specific examples where you've successfully led teams, resolved conflicts, or improved performance metrics, especially in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've tackled challenging SLAs or KPIs. Discuss your approach to problem-solving and how you ensure first-time resolution for customers, as this is crucial for the role.
✨Emphasise Continuous Improvement
Talk about your commitment to continuous improvement and how you've implemented innovative solutions in previous roles. Mention any experience with Kaizen principles or process automation that could benefit the department.
