Team Leader - New Business in Epsom

Toyota Financial Services UK has an opportunity for an experienced Team Leader to join our New Business team, working in a twelve-month fixed term contract.

The role in a nutshell:

• Day‑to‑day team management of the New Business operation, including liaising with Centres on pay out queries.

About the Department:

The New Business and Fraud teams are part of the wider Risk Operations department at TFSUK. New Business work closely with the centre network to support them through the onboarding of new customers, including the administration of finance agreements. The Fraud team are responsible for undergoing appropriate checks and investigating any suspicious activity linked to potential customers, before their motor finance agreement can be approved and activated and throughout the customer journey when appropriate. The teams operate to a high standard, working to agreed SLAs (service level agreements) in a fast‑paced environment, all whilst maintaining positive relationships with the wider centre network.

What you’ll be doing:

• Carry out regular individual reviews with the New Business Team members that report directly into them.
• Conduct regular one‑to‑ones and identify development areas for line reports.
• Work closely with the Retail Business & Fraud Manager and other New Business Team Leader, ensure a consistent message is delivered throughout the department in all aspects of the role.
• Together with the other Team Leader and Retail Business Manager, assist in the day‑to‑day supervision of the New Business functions of proposal processing and payouts. This will include resource allocation for 6‑day shift work, workflow and capacity management.
• In conjunction with the other team leader, hold regular meetings with the NBAT team ensuring policies and new best practices are communicated and actioned.
• Liaise with Centres and customers (as appropriate), display a customer service focus in the resolution of disputes as necessary. This also extends to communication with TFS field operations.
• Responsibility for the performance against published service standards in terms of response times and other commitments.
• Ensure accuracy and consistency of underwriting decision making.

What you’ll get to own:

• Management and coaching of the New Business team members.
• Conducting performance reviews and one‑to‑ones with your direct reports.
• Resource allocation for 6‑day shift work, workflow and capacity management.

Requirements:

Key Experience & Skills:

• Proven experience working in a supervisory or team leader position, with experience of identifying development opportunities.
• Experience working with multiple workloads.
• Knowledge of motor finance would be ideal.
• Proficiencies in using Microsoft Office software.

Attributes & Behaviours:

• Good time management and organisational skills.
• Strong written and verbal communication, including confidence in presenting.
• Self‑motivated and proactive worker.
• Keen attention to detail.
• Able to work effectively with all levels of staff and external partners.

Benefits:

At Toyota Financial Services (TFS) it is more than just an externally benchmarked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars.
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option.
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service.
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services.
• Employee Assistance Program.
• Eye tests.
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy.
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work.
• Eco HQ, free parking & restaurant.
• Two volunteering days per year.
• Reward gateway voucher discounts.
• Flexible working scheme and we welcome flexible working conversations at interview.
• Regular 121s with your manager, a personal development review (PReview) each quarter.
• A wide range of learning & development opportunities including LinkedIn Learning courses.
• £250 contribution towards you learning something new outside of work.
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

Our Recruitment Process:

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Examples of how we might be able to help:

• Providing a copy of interview questions before the interview.
• Organising a time and location that best suits you.
• Allowing additional time for the assessment and interview.

We are happy to review any adjustment on a case‑by‑case basis to support you to be your best self.