Specialist, Product Governance & Channel Integration in Epsom

The role involves supporting the Product & Channel team to ensure the right level of governance is applied to all TFS UK finance products. This includes end-to-end management of finance products, designing, developing, introducing new products, and reviewing the performance of existing products to ensure they deliver good outcomes for customers and value to TFS UK. Additionally, the role includes overseeing the integration of finance products into existing and new digital channels, supporting the delivery of TFS UK omnichannel sales strategy.

About the Department

The Marketing, Retention and Product department is responsible for creating and promoting customer finance offers that support the sale of new and used cars, retain existing customers, and ensure TFS UK Finance products align with FCA and Consumer Duty expectations across four Brands (Toyota, Lexus, Redline, and Mazda). The department consists of the Marketing Programmes and Communications team, the Retention team, and the Product and Channel team.

Day to Day Duties

• Managing short-medium term action plans and robust governance relating to the introduction of new products, services, or sales channels, including coordination between project stakeholders.
• Taking on longer-term strategic projects from start to finish, acting as project manager and key contact for day-to-day management.
• Supporting the Corporate Support Team in all Consumer Duty actions.
• Leading the Products & Services workstream of Consumer Duty, including Product Reviews, Target Market Statements, Approvals, Amendments, Withdrawals, and Closures.
• Creating and maintaining resources to support the Product team and wider business areas with key rules and parameters of our products.
• Reviewing the ongoing performance of existing products against various criteria including commercial results, customer experience, and regulatory compliance.
• Proposing changes to product strategy where gaps or opportunities are identified.
• Creating, analysing, and presenting management information (e.g. performance data) to provide oversight and inform decision-making.
• Contributing to the channel diversification and third-party integration roadmap.
• Working with network partners and external vendors to maximise digital coverage and representation of products on third-party marketplace platforms.
• Overseeing the onboarding and integration of third-party platforms as required for all brands.
• Exploring and developing TFS performance monitoring and optimisation of current integrations.
• Contributing to the ongoing development of digital customer communication channels/journeys.

Experience you'll gain

• Working in a dynamic and commercially focused team that has a direct impact on customer offerings.
• Exposure to a wide range of internal and external stakeholders, including the Dealer Network and other OneToyota Entities.
• Understanding and appreciation of FCA regulatory requirements including Consumer Duty.
• Project planning and management skills.

Requirements

• Basic understanding of core Marketing principles (Product, Place, Price, Promotion).
• Thorough understanding and experience of FCA regulations, particularly focusing on Consumer Duty and Governance.
• Good understanding of automotive financial products.
• Experience bringing new digital products/services to market and managing throughout their lifecycle.
• Strong written and verbal communication skills, including confidence in presenting.
• Project and stakeholder management experience.
• Technical knowledge and ability to translate to stakeholders with varying levels of understanding.

Attributes & Behaviours

• Ability to build strong working relationships, communicating and influencing stakeholders at all levels.
• Working with integrity and respect for all stakeholders.
• Able to collaborate across multiple teams and stakeholders in a pragmatic and professional manner.
• Customer-first mindset and approach.
• Proactive and self-motivated with a desire for continuous learning, improvement, and innovation.
• Comfortable handling, analysing, and presenting large data sets.
• Results-driven with a focus on delivery/output.
• Curiosity and drive to seek opportunities for personal development and meet organisational objectives.
• Flexible and adaptable to changing business priorities.

Benefits

• Hybrid working pattern: 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you and your family for Toyota & Lexus cars.
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option.
• Private Medical Healthcare with Digital GP Service.
• Group Income Protection cover including physical, mental, and financial wellbeing services.
• Employee Assistance Program.
• Onsite gym, Sports and Social Club, & flu jabs.
• Wellbeing hour each month and many more initiatives throughout the year.
• Dress for your day policy.
• Eco HQ, free parking & restaurant.
• Two volunteering days per year.
• Reward gateway voucher discounts.
• Flexible working scheme and welcome flexible working conversations at interview.
• Regular 121s with your manager and a personal development review each quarter.
• A wide range of learning & development opportunities including LinkedIn Learning courses.
• £250 contribution towards learning something new outside of work.
• Annual events including summer party, BBQ & Xmas party.

We are a Disability Confident Employer.