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- Tasks: Help customers navigate arrears and resolve their issues with empathy and care.
- Company: Leading UK financial services provider focused on customer outcomes.
- Benefits: Hybrid working model, onsite gym, team events, and a supportive work culture.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or collections with strong communication skills.
- Other info: Temporary role starting April 20, 2026, with great opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
A leading financial services provider in the UK is seeking a Customer Outcomes team member to manage arrears support. The successful candidate will be responsible for resolving customer issues while adhering to Consumer Duty regulations.
Excellent communication and empathetic skills are essential, alongside previous experience in customer service or collections.
This is a six-month temporary role starting April 20, 2026, with a hybrid working model that includes an onsite gym and team events.
Arrears & Customer Outcomes Specialist in Epsom employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears & Customer Outcomes Specialist in Epsom
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication and empathy, consider role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Arrears & Customer Outcomes Specialist in Epsom
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic skills. We want to see how you can connect with customers and resolve their issues effectively, especially in challenging situations.
Tailor Your Experience: Don’t just list your previous roles; explain how your experience in customer service or collections makes you a perfect fit for this position. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Avoid jargon and focus on what really matters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Know Your Stuff
Make sure you understand the Consumer Duty regulations and how they apply to customer outcomes. Brush up on your knowledge of arrears management and be ready to discuss how you've handled similar situations in the past.
✨Show Your Empathy
Since this role requires excellent communication and empathetic skills, think of examples where you've successfully resolved customer issues. Be prepared to demonstrate your ability to connect with customers and understand their needs during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like, 'How would you handle a frustrated customer in arrears?' This will help you showcase your critical thinking and customer service skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's approach to customer outcomes. This shows your genuine interest in the role and helps you determine if it's the right fit for you.