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- Tasks: Assist customers with queries via phone, email, and future web chat.
- Company: Join KINTO UK, a dynamic mobility brand under the Toyota Group.
- Benefits: Enjoy competitive salary, bonus potential, 25 days holiday, and hybrid working.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Inclusive workplace with on-the-job training and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
KINTO UK are looking to attract experienced Customer Service individuals who are passionate about providing a high level of service to our customers.
We currently have a number of fixed-term contracts and permanent positions in a number of our teams.
This role that you are applying for will be working for KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group, with offices located in Portsmouth. KINTO-UK shares their HR function with Toyota Financial Services (TFS) in the UK; however, the job being advertised will not be working directly for Toyota Financial Services.
Being the first point of contact for our customers, you will have varied duties and responsibilities such as:
- Assisting our customers with their queries and questions
- Handling inbound phone calls, emails, and in the future web chat with the aim of achieving customer excellence
- Managing complaints effectively
- Handling reports
Key Responsibilities:
- Working with multiple customers across the entire driver journey
- Handling queries into the helpdesk via phone, email, or web chat in the future
- Aiming to resolve queries first time
- Building sustainable and trusted relationships through open and interactive communication
- Handling complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
- Becoming an advocate of our products and services
- Reviewing customer reporting, identifying and correcting errors or exceptions
- Updating and maintaining customer information within our CRM system
- Completing basic administration tasks, such as logging and posting fuel cards
- Identifying and implementing business and process improvements
- Going the extra mile to engage customers and fleet contacts
Requirements
- We are looking for great advisors who are genuinely excited to help our customers.
- Previous customer service experience
- You will be patient, empathetic, and passionately communicative.
- You will love talking to our customers and will understand the value of amazing communication skills.
- Being naturally curious and confident, you will enjoy troubleshooting and investigating to answer customer questions or resolve complaints.
- Experience using Microsoft Excel and Outlook
Benefits
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%, which can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday – Friday
- Hybrid working policy: 2 days from home each week should you want to
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status, or disability status.
Our Recruitment Process:
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
- We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
On-the-job training will be provided; we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
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Driver Support Advisor employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Support Advisor
✨Tip Number 1
Get to know KINTO UK and their values! Research the company culture and understand what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of the KINTO UK family.
We think you need these skills to ace Driver Support Advisor
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone the extra mile for customers in the past – we love to see that passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you went above and beyond for a customer, as this will show your passion for providing excellent service.
✨Familiarise Yourself with KINTO UK
Do some research on KINTO UK and its parent company, Toyota. Understand their values, products, and services. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will showcase your communication skills and your ability to engage with customers, which is crucial for the Driver Support Advisor role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or resolving queries. Prepare your approach to these situations, focusing on empathy and problem-solving. This will help you feel more confident and ready to impress during the interview.
