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For Companies At a Glance
- Tasks: Engage with customers to retain loyalty and manage their financial contracts.
- Company: Join Toyota Financial Services, a leader in automotive finance and customer care.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and exciting social events.
- Why this job: Be part of a dynamic team focused on customer satisfaction and brand loyalty.
- Qualifications: Experience in telesales or call centres preferred; strong communication skills required.
- Other info: We embrace diversity and support applicants with disabilities throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Toyota Financial Services is seeking a customer-focused individual to join the Customer Solutions team. In this role, you will assist customers nearing the end of their financial contracts or those interested in financing a different vehicle make/model.
The position emphasizes excellent customer service and retention. It is telephone-based, and prior telephony experience, along with a passion for customer service and sales, is preferred.
About the Department
The Customer Solutions team operates within the Sales Department, aiming to engage with every customer to retain their loyalty within the brand.
Key Responsibilities
- Manage and retain existing customer portfolios, including those at contract end or during the contract lifecycle.
- Proactively contact customers requesting settlement figures via the ‘My Finance’ app or leaving the brand.
- Reach out to customers nearing the end of their agreements to explore options.
- Provide tailored refinance quotations, ensuring affordability and the best outcome for customers.
- Coordinate with third-party dealerships to meet customer expectations.
- Manage all Itterasshai Loyalty Plan customers, ensuring clear communication and positive outcomes.
- Handle referrals from internal staff.
Requirements
Experience & Skills
- Experience in telesales, sales, or call centers with a desire to focus on sales.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, especially Excel.
Attributes & Behaviors
- Goal-oriented and driven by objectives.
- Ability to work effectively in a fast-paced environment.
- Adaptability to new processes and strategies.
- Approachable and friendly communication style.
Benefits
Toyota Financial Services offers a comprehensive benefits package including hybrid working, car schemes, pension, generous leave, private healthcare, wellbeing programs, social events, and development opportunities.
Recruitment Process
We value diversity and are a Disability Confident Employer. We support applicants with disabilities throughout the process and are willing to make adjustments to facilitate accessibility.
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Customer Solutions Executive (retentions) employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Executive (retentions)
✨Tip Number 1
Familiarise yourself with Toyota Financial Services and their customer retention strategies. Understanding their approach will help you tailor your conversations and demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your telephony skills. Since this role is telephone-based, practice handling calls efficiently and confidently. Consider role-playing scenarios with a friend to simulate customer interactions and improve your communication style.
✨Tip Number 3
Highlight your adaptability in previous roles. The job requires you to work effectively in a fast-paced environment, so be ready to share examples of how you've successfully managed change or adapted to new processes in the past.
✨Tip Number 4
Prepare to discuss your experience with customer service and sales. Think of specific instances where you went above and beyond for a customer or successfully retained a client, as these stories will resonate well with the hiring team.
We think you need these skills to ace Customer Solutions Executive (retentions)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Solutions Executive position. Understand the key responsibilities and required skills, especially the emphasis on customer service and retention.
Tailor Your CV: Customise your CV to highlight relevant experience in telesales or call centres. Emphasise your strong communication skills and any previous roles that involved customer interaction or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully retained customers or improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service and retention, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and maintain customer loyalty.
✨Demonstrate Your Sales Acumen
As this position involves sales, think of instances where you've successfully upsold or cross-sold products or services. Be ready to discuss your approach to understanding customer needs and how you can apply that to retain customers at Toyota Financial Services.
✨Familiarise Yourself with the Brand
Research Toyota Financial Services and its offerings. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the company and its customers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your communication skills and problem-solving abilities. Practice common customer scenarios related to contract renewals or financing options to showcase your adaptability and approachability.
