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- Tasks: Engage with customers to retain them and explore financing options for their vehicles.
- Company: Join Toyota Financial Services, a leader in customer solutions and support.
- Benefits: Enjoy hybrid working, generous leave, and access to attractive car schemes.
- Why this job: Make a real difference by helping customers navigate their financial journeys.
- Qualifications: Experience in customer service or financial roles, with strong communication skills.
- Other info: Dynamic team environment with excellent development opportunities and a focus on wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Overview
6 days ago Be among the first 25 applicants
Base pay range
This range is provided by Toyota Financial Services (UK) PLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The role in a nutshell: Contacting customers of Toyota Financial Services UK who are coming to the end of their financial contract or looking to finance another make/model of vehicle, aiming to retain them within the brand.
A bit about the department: The Customer Solutions team sits within the Sales Department, aiming to speak to every customer and retain them within the brand. These will be customers who are looking to finance another make and model of vehicle, for which we are able to offer them a loyalty loan within TFS, or customers who have entered into the last 4 months of the finance agreement and wish to keep their current vehicle and refinance the lump sum.
What you’ll be doing
- Managing and retain the portfolio of existing customers that are leaving the brand, at both end of contract and in contract life when an opportunity presents itself.
- Proactively contacting existing customers who have requested a settlement figure through the ‘My Finance\’ app and are leaving the brand
- Contacting customers who are reaching the end of their existing agreement and exploring their available options
- Providing customers with a tailored refinance quotation, checking the quotation is affordable and the best outcome for the customer
- Liaise with third party dealerships to ensure customers\’ expectations are met
- Self-manage all Itterasshai Loyalty Plan customers (Non-Toyota & Lexus loans), ensuring the customer is given all relevant information and can evidence good customer outcomes were provided throughout the customer journey
- Manage all referrals from internal staff members
Requirements
Required Skills & Experience:
- Proven experience in a customer service, collections or financial services role
- Strong understanding of Consumer Duty regulations and their application in a financial services environment
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty
- Proficiency with relevant software and CRM systems
Attributes & Behaviours:
- Self-motivated, able to work effectively under your own initiative
- Flexible attitude towards duties
- Keen attention to detail
- Team-orientated, able to work efficiently with other departments within the organisation
- Strong time management and organisational skills
Benefits
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program
- Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December
Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
Seniorities
- Entry level
Employment type
- Full-time
Job function
- Customer Service
Industries
- IT Services and IT Consulting
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Customer Solutions Executive employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Executive
✨Tip Number 1
Get to know the company inside out! Research Toyota Financial Services and their customer solutions. Understanding their values and services will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you feel more confident when discussing financial options.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Toyota Financial Services.
We think you need these skills to ace Customer Solutions Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Executive role. Highlight your experience in customer service and financial services, and show us how you can engage empathetically with customers.
Showcase Relevant Skills: We want to see your strong communication and interpersonal skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your keen attention to detail, which is crucial for this role. A polished application shows us you're serious about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people quickly. Plus, it’s super easy and straightforward—just a few clicks and you’re on your way!
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Know Your Customer Solutions
Familiarise yourself with the role of a Customer Solutions Executive. Understand the importance of retaining customers and how to effectively communicate options for refinancing or loyalty loans. This will help you demonstrate your knowledge during the interview.
✨Brush Up on Consumer Duty Regulations
Since this role involves financial services, make sure you have a solid grasp of Consumer Duty regulations. Be prepared to discuss how these regulations impact customer interactions and ensure good outcomes, as this shows your commitment to ethical practices.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and empathetically. You’ll need to engage with customers who may be in financial difficulty, so demonstrating your ability to connect and communicate effectively will be key to impressing the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.
