Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in financial difficulty, providing tailored solutions and maintaining high service standards.
- Company: Join Toyota Financial Services, a leader in customer service and financial support.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and a vibrant workplace culture.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or collections, with strong communication and empathy skills required.
- Other info: Flexible working options and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 28800 - 43200 £ per year.
Overview
At Toyota Financial Services, we pride ourselves on offering the highest levels of service to our customers, always enhancing the customer end‑to‑end journey.
The Role
- Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with Toyota Financial Services policies and procedures.
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining the high level of customer care and consideration of their financial circumstances.
- Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
- Ensure that all interactions align with Toyota Financial Services\’ commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer‑focused.
Requirements
Experience & Skills:
- Proven experience in a customer service, collections or financial services role.
- Strong understanding of Consumer Duty regulations and their application in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
Attributes & Behaviours:
- Self‑motivated, able to work effectively under your own initiative.
- Flexible attitude towards duties.
- Keen attention to detail.
- Team‑orientated, able to work efficiently with other departments within the organisation.
- Strong time management and organisational skills.
Benefits
At Toyota Financial Services (TFS) it is more than just an externally bench‑marked salary and bonus,p>
- Hybrid working pattern: 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (and your family) for Toyota & Lexus cars.
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option.
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service.
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services.
- Employee Assistance Program.
- Eye tests.
- Onsite gym, Sports and Social Club, and flu jabs to keep you healthy.
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work.
- Eco HQ, free parking & restaurant.
- Two volunteering days per year.
- Reward gateway voucher discounts.
- Flexible working scheme and we welcome flexible working conversations at interview.
- Regular 121s with your manager, a personal development review (PReview) each quarter.
- A wide range of learning & development opportunities including LinkedIn Learning courses.
- £250 contribution towards you learning something new outside of work.
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!
Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.
When it comes to recruitment, please let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview.
- Organising a time and location that best suits you.
- Allowing additional time for the assessment and interview.
We are happy to review any adjustment on a case‑by‑case basis to support you to be your best self.
#J-18808-Ljbffr
Customer Outcomes Executive employer: Toyota Financial Services (UK) PLC
Contact Detail:
Toyota Financial Services (UK) PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Executive
✨Tip Number 1
Familiarise yourself with Consumer Duty regulations, as this role heavily relies on understanding these guidelines. Being able to discuss how you would apply these regulations in real-life scenarios during your interview will show your preparedness and commitment to ethical customer service.
✨Tip Number 2
Practice your active listening skills before the interview. Since the role requires empathy and effective communication with customers in financial difficulty, demonstrating these skills through role-play or mock interviews can help you stand out.
✨Tip Number 3
Research Toyota Financial Services' values and customer care philosophy. Being able to articulate how your personal values align with theirs will not only impress the interviewers but also show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare examples from your past experience that highlight your problem-solving abilities and customer service skills. Tailoring your stories to reflect how you've successfully managed customer accounts or resolved issues will demonstrate your suitability for the Customer Outcomes Executive role.
We think you need these skills to ace Customer Outcomes Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Outcomes Executive position at Toyota Financial Services. Understand the key responsibilities and required skills, especially around customer service and Consumer Duty regulations.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, collections, or financial services. Emphasise your understanding of Consumer Duty regulations and any specific achievements that demonstrate your ability to engage empathetically with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to delivering positive outcomes. Use specific examples from your past experiences to illustrate how you have successfully managed customer accounts and resolved issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Toyota Financial Services (UK) PLC
✨Show Empathy and Understanding
As a Customer Outcomes Executive, you'll be dealing with customers in financial difficulty. Make sure to demonstrate your ability to listen actively and respond with empathy during the interview. Share examples from your past experiences where you successfully supported customers through challenging situations.
✨Know Your Consumer Duty Regulations
Familiarise yourself with Consumer Duty regulations and how they apply to financial services. Be prepared to discuss how you would ensure compliance while maintaining a focus on delivering positive customer outcomes. This knowledge will show that you are serious about ethical practices in collections.
✨Highlight Your Communication Skills
Excellent communication is key in this role. During the interview, emphasise your interpersonal skills and provide specific examples of how you've effectively communicated with customers in the past. This could include resolving issues or explaining complex information clearly.
✨Demonstrate Teamwork and Flexibility
Toyota Financial Services values teamwork and flexibility. Be ready to discuss how you have worked collaboratively with others in previous roles and how you adapt to changing circumstances. This will show that you can thrive in a team-oriented environment.
