Regulatory Assurance Manager

The role in a nutshell: Making sure Toyota Financial Services UK has effective systems and processes in place to meet its regulatory obligations in delivering good customer outcomes.

A bit about ‘Business Assurance’: We are a business fundamental team at the heart of TFSUK who proactively identify, assess, and mitigate risks while ensuring TFS adheres to all regulatory standards. We champion a business-wide Regulatory and Conduct Risk management agenda, to promote a healthy conduct culture to deliver good customer outcomes.

What you’ll be doing: The main purpose of the role is to manage a team of Regulatory Assurance Monitoring Specialists, Advisory Specialists, and a Regulatory Assurance Co-ordinator. Supporting them in their day-to-day tasks and driving forward the regulatory agenda across the business. An ordinary day includes a clear focus on the delivery of high-quality Regulatory Assurance monitoring activities across the TFS business. These will consist of supporting a team conducting regular desk-based and thematic reviews to test both compliance with regulation/legislation and to ensure TFS delivers good customer outcomes. You will liaise with the Regulatory Assurance Specialists to discuss emerging themes and review findings so that these can be incorporated into the regulatory advice provided to the business. You will spend time working with the Regulatory Assurance Specialists to ensure the selection, scope setting and approach to delivering the relevant annual plan is targeted effectively and, following the conclusion of such reviews, you will draft and issue formal reports to the business. Additionally, you will regularly check that actions are tracked and adequately reported (where appropriate) to the relevant committees and support with the production of the Regulatory Assurance monthly and quarterly reporting packs. Oversight of BAU team tasks will be key and this will include ensuring delivery of the regulatory annual plan, regulatory and group reporting, financial crime reporting and support to departments in line with the Regulatory Assurance agenda. From time to time, you will have the opportunity to represent the function at the various regulatory forums and committees, presenting second line MI and providing challenge where there are regulatory considerations to be made. You will lead a proactive approach to monitoring future changes in regulation to ensure these changes are understood and raised within the business at an appropriate level.

What you’ll get to own: You will have the opportunity to own and shape regulatory assurance processes within the team, becoming a trusted ally across the business. You will play a key role in ensuring that Toyota Financial Services UK remains compliant with all relevant regulations, contributing to the company's continued success.

Key Experience & Skills:

• Relevant retail Consumer Credit experience (desirable)
• Any relevant experience/exposure to the Financial Services industry, especially automotive.
• Experience in leading a team of compliance/assurance professionals.
• Background in conducting compliance monitoring reviews, drafting reports, analysing and presenting MI.
• Excellent knowledge of the regulatory landscape and current and emerging regulatory issues in the motor finance industry.

Attributes & Behaviours: You will work within a high performing team, in a culture of continuous improvement and inclusivity, showing respect for people and working with integrity. You will have a willingness to represent Regulatory Assurance as a key contact and be able to communicate confidently at all levels. There may be times when you will be expected to work independently which may require you to prioritise your workload and use effective time management skills to be able to meet tight deadlines and timescales. You will need to be a collaborator, who is willing to work with the various business areas, to understand their world, and to support them in achieving their business goals in a way that is compliant and produces good customer outcomes.

Please be advised the closing date for applications is the 9th May 2025. Shortlisted applicants will be contacted soon after.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars.
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option.
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service.
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services.
• Employee Assistance Program.
• Eye tests.
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy.
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work.
• Eco HQ, free parking & restaurant.
• Two volunteering days per year.
• Reward gateway voucher discounts.
• Flexible working scheme and we welcome flexible working conversations at interview.
• Regular 121s with your manager, a personal development review (PReview) each quarter.
• A wide range of learning & development opportunities including Linked In Learning courses.
• £250 contribution towards you learning something new outside of work.
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process: At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview.
• Organising a time and location that best suits you.
• Allowing additional time for the assessment and interview.

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.