At a Glance
- Tasks: Support customers during vehicle incidents, ensuring quick repairs and a smooth experience.
- Company: Join KINTO-UK, a dynamic mobility brand under the Toyota Group.
- Benefits: Enjoy 25 days holiday, hybrid working, and a great pension scheme.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real difference in customers' lives during challenging situations.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 31500 - 38500 £ per year.
The role in a nutshell: Supporting customers with the highest care and quality, at a time that could be a very difficult situation.
A bit about the Department – Our Operations Department plays a critical role in ensuring our customers receive an exceptional experience when using their vehicles. The department is dedicated to managing and optimising each aspect of vehicle operations, from maintaining vehicle performance and reliability to addressing any issues that may arise. The department consists of the following areas: Fleet Admin, Downtime Management, Maintenance Booking Support, Incident Support, Value Chain, Technical Services and Remarketing. The Operations department is responsible for ensuring our customers have peace of mind and confidence when using their vehicles.
What you’ll be doing: Your role will involve assisting customers who have reported vehicle damage, ranging from major incidents like road traffic accidents to minor issues such as car park scrapes. Your primary responsibility is to ensure their vehicles are repaired and back on the road quickly, while also helping to keep them mobile during the repair process. Throughout, you will focus on making a challenging situation as smooth and stress-free as possible for the customer.
How you could stretch this role: The quality of the calls you make is critical to the success of the business. You will take ownership of any problems, use your initiative, and see them through to resolution. Gaining a comprehensive understanding of all roles within the Accident Team. Proactively identifying opportunities for improvement (kaizens) within the area and suggesting ways to enhance processes.
Experience you’ll gain: You will be part of a supportive team that looks out for one another. Balancing a busy inbox alongside demanding customer calls can be challenging, so building strong internal relationships is key to thriving in this role. You must be able to quickly and accurately capture large volumes of information while effectively managing your time to follow up on repairs and complete tasks between calls.
How we’ll support you: A full KINTO induction. Support to develop the core skills required to excel in the role. Providing you with clear and constructive feedback and encouraging you to do the same. As a manager: Regular 1:1’s to provide direction and guidance. Clear objective setting via our performance management process. On-going coaching as required. Always available for support as needed.
What you’ll get to own: Your own development at your pace. Improvement ideas.
Requirements Essential: Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.
Key Experience & Skills: Excellent customer services experience. Excellent attention to detail – the ability to take down information quickly and accurately. Strong team player. Experience of working with challenging SLA and KPI’s. Excellent problem-solving skills.
Attributes & Behaviours: Flexible, Able to focus, Adaptable, Conscientious, Caring.
Benefits: Bonus earning potential, 25 days holiday + 8 days bank holiday, Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution, Hybrid working policy 2 days from home each week should you want to, Car Scheme following passing of probation, Private Medical Cover, Life assurance scheme, Discounts on different retailers, Free onsite car parking, Onsite nursery with discounted prices, Well-being hour each month, Discounts on Toyota & Lexus Cars, Well-being events, Volunteer Days, Employee assistance programmes, Free fruit in the office.
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Our Recruitment Process: At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview, Organising a time and location that best suits you, Allowing additional time for the assessment and interview. We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
Fleet Associate - Incident Management in Portsmouth employer: Toyota Financial Services, KINTO and KINTO JOIN
Toyota Financial Services UK is an exceptional employer, offering a dynamic work environment that fosters collaboration and continuous improvement. With a strong focus on employee wellbeing, the company provides generous benefits including hybrid working options, a robust pension scheme, and extensive learning opportunities, all while promoting a culture of diversity and inclusion. Located in an eco-friendly headquarters with excellent facilities, employees enjoy a supportive atmosphere that encourages personal and professional growth.
Contact Details:
Toyota Financial Services, KINTO and KINTO JOIN Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Associate - Incident Management in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Toyota Financial Services, KINTO and KINTO JOIN. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Toyota Financial Services, KINTO and KINTO JOIN before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fleet Associate - Incident Management in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Toyota Financial Services, KINTO and KINTO JOIN:Your cover letter is your chance to shine! Tell us why you want to work at Toyota Financial Services, KINTO and KINTO JOIN specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Toyota Financial Services, KINTO and KINTO JOIN!
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
