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- Tasks: Assist customers with queries via phone, email, and future live chat.
- Company: Join a friendly team focused on world-class customer service.
- Benefits: Hybrid working, 25 days holiday, car scheme, and great pension.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Patience, empathy, and strong communication skills are essential.
- Other info: 12-month fixed term contract with potential for development.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join a business that is focused on delivering world class customer service? Would you like to secure a position that can offer a "springboard" to other areas of the business, offering growth or development opportunities? Or maybe, you would like to join an organisation and team that thrive and work together, where culture is key? If the answer is yes to any of the above, then an opportunity in our Driver Support team could be for you.
Why join us: Apart from being able to offer a welcoming and friendly environment, where teamwork plays a part in our daily tasks, we are also proud to offer a very competitive benefits package to our employees (your wellbeing and development is important to us). Some of the top benefits include:
- Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
- 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
- Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
- Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Annual bonus of up to 5% of salary based on business performance
- Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK
The Role: As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future. You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports. Above all, the aim is to offer world class service with every customer interaction.
The Individual: To succeed in the role, you will need to be patient, empathetic, and passionate about communication. Putting yourself in our customers shoes you will advocate for them when necessary. Being naturally curious and confident, you will need to enjoy troubleshooting and investigating enabling you to resolve customers queries.
Key Responsibilities:
- Working with multiple customers across the entire driver journey
- Handling queries into the helpdesk via phone, email and live chat and WhatsApp in the future
- Aim to resolve queries first time
- Build sustainable and trusted relationships through open and interactive communication
- Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
- Become an advocate of our products and services
- Review customer reporting, identifying and correcting errors or exceptions
- Update and maintain customer information within our CRM system
- Complete administration tasks, such as logging and posting fuel cards
- Identification and implementation of business and process improvements
- Go the extra mile to engage customers and fleet contacts
Please be advised that the position you are applying for is a 12 month fixed term contract.
Customer Service & Driver Support Advisor in Portsmouth employer: Toyota Financial Services, KINTO and KINTO JOIN
Contact Detail:
Toyota Financial Services, KINTO and KINTO JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Driver Support Advisor in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and show that you're ready to go the extra mile for customers.
✨Tip Number 3
Be prepared to share your experiences! Think of specific examples where you've successfully resolved customer issues or improved processes. This shows you’re not just about talk; you’ve got the skills to back it up!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Customer Service & Driver Support Advisor in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you've handled queries and complaints, so share specific examples that demonstrate your patience and empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our focus on world-class customer service and teamwork.
Be Yourself: We love authenticity! Let your personality shine through in your application. Show us your passion for communication and problem-solving, as these are key traits we value in our team.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to world-class customer service and how they support their employees. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service & Driver Support Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your patience and empathy, as these traits are essential for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached troubleshooting in previous roles. Think of specific instances where you resolved issues effectively. This will showcase your natural curiosity and confidence in handling customer queries, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.