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- Tasks: Lead a team to manage key customer relationships and ensure growth.
- Company: KINTO UK Ltd is a Mobility Brand under the Toyota Group, based in Portsmouth.
- Benefits: Enjoy competitive salary, bonus potential, 25 days holiday, and a great pension scheme.
- Why this job: Join a supportive culture that empowers you to grow and develop your career.
- Qualifications: Experience in account management, leadership, and strategic planning is essential.
- Other info: We are a Disability Confident Employer, committed to accessible recruitment.
The predicted salary is between 43200 - 72000 £ per year.
This role that you are applying for will be working for KINTO UK Ltd, which is a Mobility Brand owned by the Toyota Group, with offices located in Portsmouth. KINTO UK shares their HR function with Toyota Financial Services (TFS) in the UK; however, the job being advertised will not be working directly for Toyota Financial Services.
The Head of Account Management is responsible for overall key customer relationships, including ensuring full customer contract retention and profitable growth across our account base.
Meeting the fleet and mobility needs of a broad range of corporate, public, and not-for-profit customers. From high security to hard-working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.
We are looking for a driven, motivated, and focused individual who is results-oriented for the business and their team.
The Individual:
- Contract hire, leasing, and/or fleet industry experience
- Account Management and sales background
- Leadership and proven management of large teams
- Strategic planning
- Analytical, able to create and develop reports
- Coaching, team management, and influence skills
The Role:
- You’ll lead an experienced and welcoming team to create a great customer experience at KINTO through:
- Managing, developing, and supporting the existing customer base to ensure growth and retention
- Analysing and understanding our customer needs and strategic objectives
- Achieving annual targets for customer retention, finance and services penetration, product mix, Toyota family penetration, and portfolio targets
- Inspiring, developing, managing, and supporting a large team of experienced Strategic Account Managers, Operational Account Managers, and CV Specialists
- Assisting in developing and supporting our sales strategy and hitting our profit and service targets
- Leading the account management team to identify and propose solutions to upsell KINTO products and services into the existing customer base
- Ensuring business risks are appropriately controlled and minimized to the extent possible
- Providing in-depth market research on competitor activities
- Where required, acting as final approver of new business customers’ implementation plans in line with audit requirements before ‘go live’.
Along with our excellent benefits package, we are proud of our Talent Enablement culture. We will give you ownership and encouragement to deliver outcomes that lie outside of the remit of this role. We do this to give you additional experience to stretch and develop you within your role, empowering you to be the best you can be and to facilitate other progression opportunities within the business.
Benefits:
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday – Friday
Our Recruitment Process:
At KINTO, we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
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Head of Account Management employer: Toyota Financial Services, KINTO and KINTO JOIN
Contact Detail:
Toyota Financial Services, KINTO and KINTO JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Familiarize yourself with KINTO's services and customer base. Understanding the specific needs of corporate, public, and not-for-profit customers will help you demonstrate your ability to manage and grow these relationships effectively.
✨Tip Number 2
Highlight your leadership experience in managing large teams. Be prepared to discuss specific examples of how you've inspired and developed team members to achieve results, as this is crucial for the Head of Account Management role.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to drive strategic decisions in previous roles. Being able to analyze market trends and customer needs will be key to succeeding in this position.
✨Tip Number 4
Research the competitive landscape of the fleet and mobility industry. Being knowledgeable about competitors' activities will allow you to propose effective strategies for KINTO's growth and customer retention.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Account Management position. Make sure you understand the key responsibilities and required skills, such as account management experience and leadership capabilities.
Tailor Your CV: Customize your CV to highlight relevant experience in contract hire, leasing, and fleet management. Emphasize your achievements in customer retention and team leadership to align with KINTO's goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your background fits the company's needs. Mention specific examples of how you've successfully managed customer relationships and led teams in the past.
Highlight Analytical Skills: Since the role requires analytical abilities, be sure to include examples of how you've used data to drive decisions or improve processes in previous positions. This will demonstrate your capability to meet strategic objectives.
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Understand KINTO's Vision
Before the interview, make sure you have a solid understanding of KINTO's mission and values. Familiarize yourself with their approach to mobility and customer service, as this will help you align your answers with their goals.
✨Showcase Your Leadership Skills
As the Head of Account Management, you'll be leading a large team. Prepare examples that demonstrate your leadership style, how you've successfully managed teams in the past, and how you inspire and develop others.
✨Prepare for Analytical Questions
Given the role's focus on strategic planning and analysis, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports you've created or insights you've derived from market research.
✨Highlight Customer Relationship Management Experience
Since the role involves managing key customer relationships, prepare to discuss your experience in account management. Be ready to share specific strategies you've implemented to retain customers and grow accounts.
