Holiday Operations Account Manager in Hampshire, Portsmouth

You will manage the operational relationship of a set of key corporate accounts, working with all KINTO teams to identify opportunities for improvements & efficiencies and to manage fleet wide operational challenges. A bit about the ‘Department’: An office-based team supporting our customers to manage fleet wide operational challenges. Working with all KINTO internal teams to identify opportunities for efficiencies & to ensure alignment in terms our customers needs, policy, approach & focus. Customer Relationships – building highly effective, multi-level relationships with your client base, delivering an incredible customer experience. You will need to have the ability to deal efficiently and effectively with fleet wide escalated client queries and be able to manage the client’s expectations achieving a high level of customer satisfaction. Project & Process Improvement – You will be expected to drive continuous improvement, regularly reviewing the processes for your customers to identify enhancements and better ways of working. You will need to build relationships and knowledge of all internal teams to enable the implementation of cross-functional change and to share best practice. Operational Account Plans – you will create, manage & present account plans for your key customers. Client Management Information - review & analyse various forms of data, stats and SLA’s & KPI’s. You will be responsible for your customers’ management reporting requirements and ensuring this is fit for purpose. Customer Policies & Contract Requirements – You will need to have a detailed understanding of our customers own policies, priorities & contract. Strategic Support – build excellent relationships with the Strategic Account Management team, supporting our customers in their strategic direction. Helping educate, guide & consult with customers on all industry & wider outside factors. A high achiever in this role will seek a deep understanding of each area of the business & industry as a whole. Adding long-term value for KINTO and our customers. You will be building long lasting relationships with people & stakeholders at all levels. Meaning opportunity for experience & developmental growth in numerous ways. Wider business & industry knowledge. Multi-Level Relationship building How we’ll support you: Provide a great learning opportunity to develop the core skills required to excel in the role. Clear objective setting via our performance management process On-going coaching as required. Always available for support as needed. Planning and managing your own workload. You will own and have the ability shape many of your customers processes, procedures and policies. Strategic Thinker with a proven ability to define problems and develop solutions that drive business results and future growth Ability to identify value add and keep our product and service portfolio at the front of our customer’s mind Computer Literate (especially Excel, Powerpoint, MS Teams) Bonus earning potential ~25 days holiday + 8 days bank holiday ~ Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. Hybrid working policy 2 days from home each week should you want to ~ Car Scheme following passing of probation ~ Private Medical Cover ~ Life assurance scheme ~ Discounts on different retailers ~ Free onsite car parking ~ Onsite nursery with discounted prices ~ Discounts on Toyota & Lexus Cars ~ Employee assistance programmes ~ Free fruit in the office We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status. At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Some examples of how we might be able to help are listed below: We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style.