At a Glance
- Tasks: Build and maintain relationships with Toyota and Redline brands while providing excellent customer service.
- Company: Join a dynamic team at Toyota Financial Services, known for its inclusive culture.
- Benefits: Enjoy hybrid working, wellbeing initiatives, and a fun work environment with regular events.
- Other info: Flexible working hours and opportunities for personal development await you!
- Why this job: Make an impact in the fleet business while developing your skills in a supportive setting.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; motor finance experience is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an individual to join our Fleet Business team.
The role in a nutshell: To build, maintain and service new and existing relationships with the Toyota and Redline brands, Dealer Network, Fleet Field Sales Team and Fleet Customers through the provision of excellent service. Act as a key contact to support the activities of our Fleet field team, Business Dealers and approved brokers in liaison with all functions relating to Fleet proposals and activations.
A bit about the ‘Department’: The Fleet Business Unit (FBU) team sit within the Risk Operations department and are responsible for dealing with contract management for credit line customers, all fleet queries from the centre network and brokers for all entities, processing direct invoicing proposals via a funding queue and all contract hire pre-activation queries. Some of the team’s responsibilities include, but are not limited to, loading of retail concept loans, third party payments for credit line customers, customer loan cars, centre DEMOS and commission payments and queries.
What you’ll be doing:
An ordinary day could involve working with other teams to resolve dealer queries, speaking with customers about settlements, creating variable rate finance documents to send to customers, speaking to the network about customer loan cars for their centres and looking at process improvements within the department. This role is varied, and work tasks are on a 2-week rotation!
Tasks may include:
- Customer service for Credit line customers (including calls) such as end of contract, settlements, account queries, statements etc.
- Management and preparation of appropriate documentation for Credit Lines including presentation for underwriting and review of outstanding liabilities.
- Effectively manage the pay-out processes associated with all brands (KINTO, Mazda, Toyota/Lexus Non-Brand)
- Assisting with general queries generated by our network of Dealers, KINTO, Fleet Customers and TGB/Brokers and the One Toyota Fleet Sales team.
- Ensure monthly and ad hoc reporting is sent out by agreed SLAs.
- Pay invoices by agreed SLA ensuring details match our point-of-sale system.
- Commission payments/Vehicle payments and reconciliation.
Key Experience & Skills:
- Proficiencies in using Microsoft Office software, including Word and Excel.
- Previous experience working in an administration or operational position, within a busy processing environment.
- Strong numeracy and literacy skills.
- Motor finance experience would be desirable.
- Logical thinker with the ability to develop and communicate their ideas.
Attributes & Behaviours:
- Good time management and organisational skills.
- Strong written and verbal communication.
- Self-motivated and proactive worker.
- Keen attention to detail.
- Able to work effectively with all levels of staff and external partners.
- Able to work independently and within a team.
- Flexible to circumstantial change.
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.
We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.
When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
#J-18808-Ljbffr
Fleet Business Unit Executive in Epsom employer: Toyota Financial Services, KINTO and KINTO JOIN
Toyota Financial Services UK is an exceptional employer, offering a dynamic work environment that fosters collaboration and continuous improvement. With a strong focus on employee wellbeing, the company provides generous benefits including hybrid working options, a robust pension scheme, and extensive learning opportunities, all while promoting a culture of diversity and inclusion. Located in an eco-friendly headquarters with excellent facilities, employees enjoy a supportive atmosphere that encourages personal and professional growth.
Contact Details:
Toyota Financial Services, KINTO and KINTO JOIN Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Business Unit Executive in Epsom
✨Tip Number 1
Network like a pro! Reach out to current employees at Toyota or Redline on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for roles in fleet management and practice your answers. We want you to shine when discussing your customer service skills and operational experience.
✨Tip Number 3
Show off your Microsoft Office skills! Be ready to discuss how you've used Excel and Word in past roles. Maybe even bring examples of reports or documents you've created to showcase your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Let’s get you that Fleet Business Unit Executive role!
We think you need these skills to ace Fleet Business Unit Executive in Epsom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fleet Business Unit Executive role. Highlight your relevant experience, especially in customer service and administration, to show us you’re the perfect fit!
Show Off Your Skills:We want to see your proficiency in Microsoft Office, particularly Word and Excel. If you've got motor finance experience, don’t forget to mention it! This is your chance to shine, so let us know what you can bring to the table.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Know Your Fleet
Familiarise yourself with the Toyota and Redline brands, as well as the Fleet Business Unit's operations. Understanding their services and how they interact with customers will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to manage queries and resolve issues effectively, as this is crucial for the role. Think of specific situations where you went above and beyond for a customer.
✨Be Ready for Process Discussions
Since the role involves managing documentation and processes, be prepared to discuss your experience with administrative tasks and operational roles. Bring up any relevant experience with contract management or finance documentation to show you're a good fit.
✨Demonstrate Flexibility and Teamwork
The job requires working with various teams and adapting to changing circumstances. Share examples of how you've successfully collaborated with others and adapted to new challenges in past positions. This will show that you're a proactive and adaptable team player.
