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- Tasks: Lead a team to deliver exceptional customer solutions and manage performance reviews.
- Company: Dynamic financial services provider with a focus on customer satisfaction.
- Benefits: Hybrid working, attractive pension scheme, and generous annual leave.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a performance-driven team and make a real difference in customer experience.
- Qualifications: Experience with Excel, strong communication skills, and sales management background.
The predicted salary is between 30000 - 40000 £ per year.
A financial services provider is looking for a Customer Solutions Support role in Epsom, England. This position involves supporting the Customer Solutions Manager, managing phone queues, conducting performance reviews, and training team members.
The ideal candidate should have experience with Excel, strong communication skills, and sales management experience.
The role offers a hybrid working pattern, an attractive pension scheme, and generous annual leave.
Customer Solutions Team Lead – Hybrid & Performance-Driven in Epsom employer: Toyota Financial Services, KINTO and KINTO JOIN
Contact Detail:
Toyota Financial Services, KINTO and KINTO JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Team Lead – Hybrid & Performance-Driven in Epsom
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer solutions and team leadership. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your Excel skills during the interview. Bring examples of how you've used data to drive performance in previous roles. We want to impress them with our analytical abilities!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Customer Solutions Team Lead – Hybrid & Performance-Driven in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer solutions and sales management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Show Off Your Excel Skills: Since Excel is a key part of this role, include any relevant experience you have with it. Whether it's data analysis or reporting, let us know how you've used Excel to drive results in your previous roles.
Communicate Clearly: Strong communication skills are a must! When writing your application, keep it clear and concise. We appreciate straightforwardness, so make sure your passion for the role shines through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Know Your Numbers
Since the role involves managing phone queues and conducting performance reviews, brush up on relevant metrics. Be ready to discuss how you've used data in Excel to improve team performance or customer satisfaction.
✨Showcase Your Communication Skills
Strong communication is key for this position. Prepare examples of how you've effectively communicated with team members or customers in the past. Think about times when your communication led to a successful outcome.
✨Demonstrate Leadership Experience
As a Customer Solutions Team Lead, you'll need to train and manage others. Share specific instances where you've led a team or trained new employees, highlighting your approach and the results achieved.
✨Embrace the Hybrid Model
With a hybrid working pattern, it's important to show that you can thrive both in the office and remotely. Discuss your experience with remote work and how you maintain productivity and team cohesion in different environments.