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- Tasks: Support customers in arrears with tailored solutions and empathetic engagement.
- Company: Leading financial services provider in Epsom with a focus on customer outcomes.
- Benefits: Hybrid working model and a comprehensive benefits package.
- Why this job: Make a real difference in customers' lives while ensuring ethical care.
- Qualifications: Experience in customer service or finance, with strong communication skills.
- Other info: Join a supportive team dedicated to positive customer outcomes.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial services provider in Epsom seeks to expand their Customer Outcomes team. The role focuses on providing effective arrears support, engaging empathetically with customers to offer tailored solutions, and ensuring compliance with Consumer Duty regulations.
Ideal candidates will have:
- Proven experience in customer service or financial roles
- Strong communication skills
- A commitment to ethical customer care
The position offers a hybrid working model and a comprehensive benefits package.
Customer Outcomes Specialist — Arrears & Support in Epsom employer: Toyota Financial Services, KINTO and KINTO JOIN
Contact Detail:
Toyota Financial Services, KINTO and KINTO JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Specialist — Arrears & Support in Epsom
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Customer Outcomes team on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and compliance. We want to show that we can engage empathetically and provide tailored solutions, just like the role requires.
✨Tip Number 3
Research the company’s values and recent news. This will help us align our answers with their mission and demonstrate our commitment to ethical customer care during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Customer Outcomes Specialist — Arrears & Support in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or financial roles. We want to see how you've engaged with customers and provided tailored solutions, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strong communication skills and your commitment to ethical customer care. Let us know why you’re the perfect fit for the Customer Outcomes team.
Showcase Your Empathy: In this role, engaging empathetically with customers is key. Make sure to include any experiences where you’ve successfully supported customers in difficult situations. We love to see that kind of dedication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Know Your Stuff
Before the interview, make sure you understand the basics of arrears support and Consumer Duty regulations. Brush up on your knowledge of financial services and be ready to discuss how you can apply this knowledge to help customers effectively.
✨Show Empathy
Since the role involves engaging empathetically with customers, think of examples from your past experiences where you've successfully handled difficult situations. Be prepared to share these stories during the interview to demonstrate your ability to connect with customers on a personal level.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and approachable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics or how success is measured in the Customer Outcomes team. It’s a great way to show you’re thinking ahead about how you can contribute.
