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- Tasks: Support customers via phone and email, resolving queries and building relationships.
- Company: KINTO UK, a Toyota Group mobility brand, focuses on exceptional customer service.
- Benefits: Enjoy competitive salary, bonus potential, hybrid work, and wellness perks.
- Why this job: Join a high-performing team dedicated to continuous improvement and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: We embrace diversity and offer tailored support during the recruitment process.
The predicted salary is between 28800 - 42000 £ per year.
KINTO UK are looking to attract experienced Customer Service individuals who are passionate about providing a high level of service to our customers.
This role will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.
A bit about the ‘Customer Service Department’: Our mission is to ensure that all customers who interact with us are provided with swift, first-class customer service that is delivered with care warmth and pride.
An ordinary day would look like:
· Handling queries that come to the customer service team via phone and email (Microsoft Dynamics).
· Working with multiple customers and products across the entire customer journey.
· Aiming to resolve customer queries first time
· Build sustainable and trusted relationships through open and interactive communication
· Handle regulated and non-regulated complaints, providing solutions and alternatives within agreed time limits to enable the best resolution.
· Be an advocate of our products and services
· Update and maintain customer information within our CRM system
· Complete basic administration tasks
· Identification and implementation of business and process improvements.
· Deliver a first-class customer experience
· Previous call centre / customer service experience
· An extremely high level of professional communication and relationship building skills.
· Confidence speaking to people on the phone with exceptional communication skills.
· Accurate and professional written word
· Customer complaint resolution skills
· Ability to multi-task and prioritise your workload
· Track record of achieving call quality and customer satisfaction
· Accurate data entry
· Good knowledge of Microsoft Office, particularly Excel and Microsoft Dynamics (preferable but not essential)
· You will work within a high performing team, in a culture of continuous improvement and inclusivity, showing respect for people and working with integrity.
· Excellent commitment and engagement with the business
· Enthusiasm for doing what is right for the customer
· Have a can-do-attitude which never flags
· Don’t give up easily and takes pride in getting things right first time
· Deliver on the promises you make
· Great attention to detail
· Learn from feedback quickly and positively
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday – Friday
- Hybrid working policy 2 days from home each week should you want to
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Our Recruitment Process:
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
- We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
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Driver Support Advisor (KINTO One and Mazda) employer: Toyota Financial Services, KINTO and KINTO JOIN
Contact Detail:
Toyota Financial Services, KINTO and KINTO JOIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Support Advisor (KINTO One and Mazda)
✨Tip Number 1
Familiarise yourself with KINTO's products and services. Understanding what they offer will not only help you answer customer queries more effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your Microsoft Dynamics skills. Since this role involves handling customer interactions through this CRM system, being comfortable with it can give you an edge in managing customer information efficiently.
✨Tip Number 3
Practice your communication skills, especially over the phone. As you'll be dealing with customers directly, showcasing your ability to communicate clearly and professionally can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenarios involving customer complaints. Think about how you would handle various situations, as demonstrating your problem-solving skills and customer-first attitude can greatly impress the hiring team.
We think you need these skills to ace Driver Support Advisor (KINTO One and Mazda)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in call centres or similar roles. Emphasise skills like communication, complaint resolution, and relationship building, as these are crucial for the Driver Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to deliver first-class experiences. Mention specific examples of how you've resolved customer queries effectively and built relationships in previous roles.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as multi-tasking, attention to detail, and proficiency with Microsoft Office. Use concrete examples to demonstrate how you've applied these skills in past positions.
Show Enthusiasm for the Role: Convey your enthusiasm for working at KINTO UK and your commitment to providing excellent customer service. Mention any knowledge you have about their products and services, and express your eagerness to contribute to their mission.
How to prepare for a job interview at Toyota Financial Services, KINTO and KINTO JOIN
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with KINTO UK's mission.
✨Demonstrate Communication Skills
Since the role involves handling queries via phone and email, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers in previous roles, especially in resolving complaints.
✨Highlight Problem-Solving Abilities
Be ready to discuss situations where you successfully resolved customer issues. KINTO UK values first-time resolutions, so share your strategies for identifying problems and implementing solutions quickly.
✨Familiarise Yourself with Microsoft Dynamics
While not essential, having a basic understanding of Microsoft Dynamics can give you an edge. If you have experience with CRM systems, be prepared to talk about how you've used them to manage customer relationships effectively.
