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- Tasks: Design innovative services for Toyota's car companion app and enhance user experiences.
- Company: Join Toyota Connected, a pioneer in redefining mobility experiences.
- Benefits: Flexible working environment, competitive pay, and opportunities for professional growth.
- Why this job: Be the voice of the customer and shape the future of automotive technology.
- Qualifications: Experience in user-centred design and familiarity with tools like Figma and Miro.
- Other info: Diverse backgrounds are welcomed; your unique perspective could be the key!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Immediate Start
Creating a better world through connected mobility for all. Toyota Connected is a new company designed to redefine the world’s mobility experience. We are delivering customer-focused products that aim to increase our access, convenience and, in some cases, fun!
Toyota Connected Europe is looking for a Service Designer to join the design team developing MyToyota, Toyota’s European car companion app and the next generation infotainment system. You will be joining us at the beginning of Toyota Connected Europe’s journey of building our team and products used by millions.
Working closely with our design and product teams, you will be responsible for delivering the strategic and visual design of large-scale, distributed software applications, systems and services. You will be the championing voice of the customer. Through research and analysis, you will understand the complex journeys and many touchpoints that affect the experience of the modern car owner. You will be responsible for designing global-scale applications and services that will enable users to engage with their vehicles in never-before-seen ways.
You will co-create & manage the end-to-end customer experience and service design for critical strategic features. Communicate clearly at all levels of the organisation, explaining vision, needs and articulating complex systems into manageable services.
If you are results driven, deeply innovative, and interested in working on a team dedicated to delighting and improving the experience of all Toyota Customers, submit your application!
What will you do?
- Create, own and manage multiple service blueprints
- Articulate service crossovers and key opportunities
- Participate in the larger design community including conferences, open-source contribution, UX writing, etc.
- Thrive as an independent, autonomous, creative thinker that can break out from conventional solutions
- Work closely with product owners to shape and deliver features
- Create experience artefacts such as personas, wireframes and flowcharts, service blueprints, experience maps etc.
- Analyse and describe user goals, use cases and workflows
- Put accessibility, inclusion and privacy at the heart of your design thinking
What are we looking for you to bring?
- Have a high-level of experience in the processes for generating insight
- Live and breathe user centred design
- Be experienced in understanding the balance of cost, resource and capability
- Experience working closely with senior stakeholders
- Ability to explain your thoughts on usability, engagement, business / user needs and effectiveness
- You are familiar with Figma, Miro, Airtable etc.
- The ability to be self organised, multi-task and work on your own initiatives to deliver tasks on time, budget and target
- A high level of business and market awareness, with excellent communication, influencing and organisational skills
What would really make you stand out?
- Knowledge of automotive UX, Interaction design and software development is a big plus
- Experience working in an Agile/Scrum development process
Another thing we’d like to mention… There’s been a lot of research showing how marginalised groups of people may not apply for jobs unless they meet all of the requirements. We also know that many UXers come from wide and wonderful backgrounds with different experiences – We value people who bring unique perspectives and add new knowledge to our team! You might not feel like you “tick all the boxes” but we sincerely hope you’ll apply anyway because you could be exactly what we’re looking for!
Service Designer - Contract employer: TOYOTA Connected
Contact Detail:
TOYOTA Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Toyota Connected. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make sure it’s easy to navigate and showcases your thought process, as well as the final outcomes. We love seeing how you tackle challenges!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can articulate your experience with user-centred design and your approach to collaboration with product teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Toyota Connected.
We think you need these skills to ace Service Designer - Contract
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for service design shine through! We want to see how excited you are about creating user-centred experiences and improving mobility for everyone.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our mission at Toyota Connected, so don’t hold back on showcasing your unique journey!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to explaining complex ideas. Use simple language to articulate your thoughts on usability and user needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Toyota Connected.
How to prepare for a job interview at TOYOTA Connected
✨Know Your User-Centred Design
Make sure you can talk passionately about user-centred design principles. Be ready to share examples of how you've applied these in your previous work, especially in creating service blueprints or experience artefacts like personas and flowcharts.
✨Showcase Your Collaboration Skills
Since you'll be working closely with product owners and senior stakeholders, prepare to discuss how you've successfully collaborated in the past. Highlight any experiences where you’ve influenced decisions or articulated complex ideas clearly to different audiences.
✨Familiarise Yourself with Tools
Brush up on Figma, Miro, and Airtable before the interview. Be prepared to discuss how you've used these tools in your projects, as familiarity with them will show that you're ready to hit the ground running.
✨Demonstrate Your Innovative Thinking
Think of a time when you broke away from conventional solutions to solve a problem. Be ready to share this story, focusing on your creative process and how it led to a successful outcome. This will showcase your ability to thrive as an independent thinker.
