Requirements
- 6+ years of user research experience with direct, hands-on experience in both qualitative and quantitative methods
- Demonstrated experience in designing and leading large-scale quantitative surveys across large samples
- Hands‑on experience with information architecture methods, including tree testing and card sorting
- Strong experience with moderated and unmoderated usability testing in an Agile delivery environment
- Deep familiarity with UX metrics and benchmarking, including SUS, task completion rate, SEQ and related usability and performance measures
- Ability to synthesise quantitative and qualitative findings into clear, actionable insights that influence product and design decisions at scale
- (Desirable) Experience with platforms like UserZoom, Maze or Optimal Workshop
- (Desirable) Familiarity with advanced quantitative analysis or a strong background in statistics
- (Desirable) Knowledge of product market fit, KANO, or other feature prioritisation methods or frameworks
What the job involves
- We need a Contractor to join us as a UX Researcher to support a global strategic project with a focus on mixed quantitative and qualitative research methods, particularly strong quantitative skills
- Hands‑on UX Research Projects (70% Capacity)
- Lead independent, end-to-end foundational research projects with a strong focus on quantitative surveys
- Design and run research studies to support feature prioritisation frameworks across multiple markets
- Support additional strategic, foundational projects as the program(s) evolve
- Conduct information architecture research across multiple markets and moderated and unmoderated design testing across design and delivery teams
- Synthesise and develop a recommendations framework to inform global product owners on research findings to support product decisions
- Research Process and Standards (20% Capacity)
- Contribute to and help evolve the global research playbook, establishing standards, templates, best practices for high‑quality research
- Partner with designers to support and enable design‑led research, providing guidance on methods, study design and interpretation of results
- Ensure alignment with UX metrics, frameworks, and organisational standards
- Research Operations (10% Capacity)
- Support the development of a research repository and UX research backlog
- Ensure research tools are being used within budget constraints
